Yohiris Ocana Gonzalez
Miami,Florida
Summary
To join a company that will benefit from my years of experience and commitment to excellence. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Real Estate Agent
ANGIES HOME
Miami, FL
07.2023 - Current
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Scheduled home viewings with potential buyers.
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
Insurance Agent
FAMILY FIRST LIFE INSURANCE
01.2021 - Current
- Enroll new clients in insurance plan
- Provide customers with availability, eligibility, coverages, and policy changes
- Provide accurate and complete information for a potential new client.
Marketing and Personal Advisor
305 ACCIDENT SUPPORT
01.2017 - 01.2021
- Generated email promotional campaigns
- Established social media campaigns
- Assisted with media inquiries
- Advertised on social media (Facebook).
Realtor
GRG REALTY
Miami, Florida
01.2004 - 01.2017
- Negotiated sales between buyers and sellers
- Promoted sales of properties through multiples listing services
- Accompanied buyers during visits of the property
- Negotiated the sale or lease of property and completing or reviewing appropriate documents.
Women's Department Supervisor
JCPENNY DEPARTMENT STORE
Miami, Florida
01.1999 - 01.2004
- Supervised sales personnel
- Maintained department presentation to provide a welcoming atmosphere
- Processed transactions accurately
- Provided customer service by assisting customers.
ECOMOMIA
EMPRESA DE CONTABILIDAD
CUBA, CIENFUEGOS
06.1990 - 10.1995
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Insurance Agent
new health Partners
Miami, FL
2021 - Present
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted research to identify competitive rates and benefits offered by other providers.
Education
Bachelor of International Business Economics -
ECONOMIC SCHOOL
07-1989
High School Diploma -
5 The Sept
Cuba 06-1989
Skills
- Client Retention
- Customer Follow-Up
- Customer Service
- Policy Renewals
- Client Relations
- Lead Development
- Revenue Generation
- Policy Writing
- Marketing Management
- Policy Adjustment Knowledge
- Business Planning
- New Client Acquisition
- Insurance Sales Strategy
- Marketing Strategies
Certification
- Insurance Agent, W802212
- NPN, 20138838
Languages
Spanish
Professional
Affiliations
CHANGING HEALTH CARE /SALES AND MARKETING/MARKETING CONSULTING, MARKETING STRATEGY,
DEMOSTRED ARCHIVIER WTHIS EXCEPTIONAL KNOWLEDGE OF BUSSUNES AND ESTRONG MARKETING AN SALES.
Timeline
Real Estate Agent
ANGIES HOME
07.2023 - Current
Insurance Agent
FAMILY FIRST LIFE INSURANCE
01.2021 - Current
Marketing and Personal Advisor
305 ACCIDENT SUPPORT
01.2017 - 01.2021
Realtor
GRG REALTY
01.2004 - 01.2017
Women's Department Supervisor
JCPENNY DEPARTMENT STORE
01.1999 - 01.2004
ECOMOMIA
EMPRESA DE CONTABILIDAD
06.1990 - 10.1995
Insurance Agent
new health Partners
2021 - Present
Bachelor of International Business Economics -
ECONOMIC SCHOOL
High School Diploma -
5 The Sept
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