Yohmary Rios
Lakeside,CA
Summary
Hardworking and friendly Table Games Supervisor bringing 29 years of customer service, casino knowledge and leadership to the table. Highly motivated and experienced in overseeing table games with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Table Games Floor Supervisor
Viejas Casino
08.2021 - Current
- Assistance of the Shift Manager, and or Assistant Shift Manager in the completion of their daily duties such as rolling shifts, shift reports and yearly evaluations.
- Pencil/Board duties overseeing coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Lead trainer of newly implemented Policies and Procedures for Table Games.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department such as bet tracking of high value players and game protection procedures.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Served as a trainer/mentor to new and existing floor supervisors, offering guidance and support within the casino environment.
- Contributed to a culture of continuous improvement by regularly participating in meetings and providing valuable input on ways to enhance department operations.
Table Games Floor Supervisor
Barona Casino
05.2008 - 08.2021
- Oversaw area games to maintain security and compliance.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Improved operations through consistent hard work and dedication.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Effectively managed and maintained the integrity of High Limit and PGA gaming areas while focusing on accuracy and player discretion via bet tracking.
Table Games Dealer
Barona Casino
06.2004 - 05.2008
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation while adhering to responsible gambling guidelines at all times.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Increased overall table win percentage through skillful dealing techniques combined with exceptional customer service.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures on a wide variety of table game to maintain consistency and standards including but not limited to games such as Blackjack, Pai-Gow Poker, Baccarat and Roulette.
Hotel Guest VIP Services Check-in
Barona Casino
06.1999 - 06.2004
- Maintained detailed records of guest preferences, using this data to enhance future visits and deliver tailored offerings that exceeded expectations consistently.
- Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and requests while maintaining strict confidentiality requirements within a demanding industry setting.
- Developed strong relationships with clients, ensuring repeat business and loyalty from high-profile guests.
- Implemented innovative programs, including LMS program to increase player loyalty and reduce turnover
Change Clerk
Barona Casino
06.1997 - 06.1999
- Promoted a fun atmosphere while maintaining energy and enthusiasm in fast-paced environment while adhering to all regulations and guidelines, ensuring a positive experience for all participants.
- Redeemed ticket vouchers for player cash outs with accuracy and speed.
- Enhanced player satisfaction by providing exceptional customer service, addressing questions, and resolving issues in a timely manner.
- Facilitated special events such as charity fundraisers or themed nights, fostering community engagement and increasing attendance numbers.
- Participated in inventory management tasks including ordering supplies, maintaining records, and conducting periodic counts to ensure adequate pull tab stock levels.
Education
Hotel Hospitality and Management, Hotel Hospitality and Hotel Management -
Grossmont College
La Mesa, CABarona Casino Table Games Training
Lakeside, CASkills
- Exceptional Leadership
- Overseeing Operations
- Team Motivation
- Guest Relations
- Excellent Work Ethic
- Training & Development
- Customer Service
- Critical Thinking
- Conflict Resolution
- Detail Oriented
- Performance Optimization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Table Games Floor Supervisor
Viejas Casino
08.2021 - Current
Table Games Floor Supervisor
Barona Casino
05.2008 - 08.2021
Table Games Dealer
Barona Casino
06.2004 - 05.2008
Hotel Guest VIP Services Check-in
Barona Casino
06.1999 - 06.2004
Change Clerk
Barona Casino
06.1997 - 06.1999
Hotel Hospitality and Management, Hotel Hospitality and Hotel Management -
Grossmont College
Barona Casino Table Games Training
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