Yohyvel Betancourt
Summary
Versatile professional with a strong background in case management and transportation. Successfully coordinates client assessments, crisis intervention, and timely deliveries while maintaining compliance with safety standards. Recognized for fostering positive relationships and effectively managing multiple responsibilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Correctional Caseworker
Omaha Correctional Center
Omaha, Nebraska
05.2025 - Current
- Advocated for inmate rights and facilitated access to essential resources, enhancing support for rehabilitation within the facility.
- Delivered crisis intervention by swiftly responding to urgent client requests, ensuring immediate support during critical situations.
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.
- Monitored inmate behavior to uphold safety and security standards, contributing to a secure environment for all facility residents.
- Maintained accurate documentation of case notes and inmate progress reports.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Attended professional trainings related to best practices in case management techniques.
- Conducted regular inspections of living areas and common spaces for contraband.
Case Manager
Endeavors
Omaha, NE
05.2024 - 05.2025
- Provide case management and supportive services to unaccompanied immigrant children released from federal custody.
- Coordinated client assessments to identify needs and develop tailored service plans, enhancing individual support effectiveness.
- Monitored client progress and adjusted care plans, ensuring alignment with client goals and needs.
- Facilitated communication between clients and service providers, ensuring timely and effective support delivery.
- Collaborated with community resources to connect clients with essential services and support.
- Work in collaboration with program staff and supervisors to cultivate a client-centered and trauma-informed approach to service provisions.
- Led training sessions for new staff on case management processes and best practices.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
Shuttle Driver CDL A
Sysco
Omaha, NE
04.2023 - Current
- Perform pre-trip and post-trip responsibilities in accordance with Department of Transportation (DOT) regulations and Sysco policies and procedures.
- Completed Department of Transportation (DOT) logs and vehicle maintenance reports, reconciling with appropriate company representative for compliance.
- Picked up, loaded, and unloaded damaged goods and customer returns, ensuring accurate completion of necessary paperwork.
- Executed coupling procedures for tractor/trailer assembly at loading dock to ensure safe and efficient operations.
- Follow SyscoSafe preferred work methods at all times, and immediately advise supervisor of any unsafe conditions.
- Maintain sanitary conditions in truck, tractor and trailer and assist with maintaining sanitary conditions in the warehouse and yard.
- Maintain and safely operate all assigned equipment, including but not limited to hand cart, pallets, load bars, SLS unit, and personal protective equipment.
Delivery Driver
Amazon Flex, Spark Driver
01.2020 - Current
- Delivered packages directly to customer doorsteps and business offices, enhancing customer satisfaction.
- Executed rush deliveries on tight timetables, meeting urgent customer requirements.
- Ensured timely deliveries by selecting optimal routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
Transportation Bus Driver
Metro Transit
Omaha
05.2022 - 01.2023
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus, enhancing overall passenger safety and comfort.
- Conducted pre- and post-trip bus inspections, ensuring safe and reliable transportation for all passengers.
- Reported vehicle traffic violations, damage, and accidents to management, maintaining compliance with legal and insurance obligations.
Driver
Prime Inc
11.2021 - 01.2022
- Delivered goods and products to customers punctually, ensuring excellent condition upon arrival.
- Utilized GPS and navigation tools to optimize routes, maintaining adherence to schedule.
- Communicated delivery updates to customers, confirming locations for timely and accurate deliveries.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Followed all relevant traffic laws and safety regulations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Caseworker
Omaha Correctional Center
Omaha
03.2018 - 05.2021
- Counseled inmates through crisis intervention, aiding adaptation to prison environment, problem-solving, grievance filing, and planning for treatment adjustments, furloughs, and parole.
- Guided, observed, and documented inmate behavior to support rehabilitation and adherence to treatment plans and discipline.
- Trained inmates in sanitation tasks and job practices to promote responsibility and prepare for reintegration.
- Observe, monitor, and coordinate inmate activities, including unit sanitation, clothing exchange, food service, medical distribution, mail distribution, and room and unit inspections.
- Maintained vigilance regarding security, health, and safety conditions to ensure a safe environment.
- Observed inmates in the housing unit area to detect abnormalities, problems, or unrest and initiate corrective actions.
- Participate in disciplinary and security actions, including counts, searches, and use of force.
- Writes reports on inspections, inmate grievances, disciplinary actions, and inmate performance.
Driver
Promex
05.2017 - 03.2018
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Conducted pre- and post-trip inspections to ensure vehicle safety and identify maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Cross-checked daily deliveries with shipping instructions to ensure accuracy before customer delivery.
- Obtained customer signatures to complete and process paperwork.
- Maintained detailed mileage and fuel reports to monitor and control fuel expenditures.
- Cleaned vehicle regularly to maintain professional appearance.
Shift Lead
Walgreens
12.2016 - 12.2017
- Trained and led teams to enhance performance and support achievement of individual targets.
- Trained and mentored new employees to maximize team performance.
- Developed work schedules for team members to ensure deadlines were met and shifts fully staffed.
- Conducted performance evaluations to pinpoint weaknesses and formulate targeted improvement strategies.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed store opening and closing procedures and balanced tills.
- Tracked receipts, employee hours and inventory movements.
- Inventoried materials on a weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Delivery Driver
Saez
04.2016 - 08.2016
- Executed on-time deliveries by selecting optimal routes for efficiency.
- Met safety targets by adapting driving to road conditions, managing loads, and avoiding risky maneuvers.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained detailed mileage and fuel reports to monitor fuel expenses.
- Adhered to safe lifting techniques to avoid injuries.
Forklift and Pallet Jack Operator
Menards
10.2015 - 04.2016
- Operated forklift and material-moving equipment to efficiently receive and transport items between warehouse locations.
- Load and unload trucks.
- Conducted pre-shift safety inspections on material-handling equipment to ensure operational readiness and reported deficiencies to supervisor.
- Delivered customer service by promptly addressing inquiries and resolving issues.
- Performed yard maintenance by mowing lawns and trimming shrubs for aesthetic appeal.
Case Selector
Gold Coast beverage
09.2011 - 09.2015
- Operated warehouse equipment and identified safety code violations, enhancing workplace safety and reducing accident risk.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Picked items from inventory and packed them for shipment.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Organized aisles and moved boxes to create open floor space, facilitating safe movement for forklift operators.
- Implemented loss prevention strategies to protect store assets and minimize shrinkage.
Housekeeper Supervisor
Marriott
04.2010 - 11.2011
- Managed team productivity and workflow, ensuring adherence to quality standards.
- Assigned housekeeping staff to shifts and room blocks based on their strengths.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance, creating tailored improvement plans to enhance skills.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Placed orders for housekeeping supplies and guest toiletries.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
Assistant Manager
Wendy's
02.2007 - 05.2010
- Cultivated loyal, satisfied customer base by managing team customer service strategies proactively.
- Enhanced merchandising and promotional strategies to increase customer engagement and sales.
- Recommended quality hires to improve company's productivity and profitability.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored security to protect employees, customers and property.
Education
Bachelor Degree - Criminal Justice
National University College
Bayamon, PR07-2019
Skills
- Case management
- Behavioral health
- Crisis intervention
- Crisis management
- Addiction counseling
- Behavioral assessment
- Intake
- Client engagement
- Transport management
- Transportation oversight
- Safety compliance
- Budget management
- Conflict management
- Interpersonal negotiation
- Problem solving
- Team collaboration
- Active listening
- Social work
- Bilingual
- Criminal law certification
- Team collaboration
Certification
- Tanker Endorsement, Present
- Doubles/Triples Endorsement, Present
- CDL, 01/01/23
- CDL A, Present
- Air Brake Endorsement, Present
- Adult first aid / CPR AED
- OC Chemical agent
- Rifle and Shotgun certification
- 40mm launcher
Timeline
Correctional Caseworker
Omaha Correctional Center
05.2025 - Current
Case Manager
Endeavors
05.2024 - 05.2025
Shuttle Driver CDL A
Sysco
04.2023 - Current
Transportation Bus Driver
Metro Transit
05.2022 - 01.2023
Driver
Prime Inc
11.2021 - 01.2022
Delivery Driver
Amazon Flex, Spark Driver
01.2020 - Current
Caseworker
Omaha Correctional Center
03.2018 - 05.2021
Driver
Promex
05.2017 - 03.2018
Shift Lead
Walgreens
12.2016 - 12.2017
Delivery Driver
Saez
04.2016 - 08.2016
Forklift and Pallet Jack Operator
Menards
10.2015 - 04.2016
Case Selector
Gold Coast beverage
09.2011 - 09.2015
Housekeeper Supervisor
Marriott
04.2010 - 11.2011
Assistant Manager
Wendy's
02.2007 - 05.2010
Bachelor Degree - Criminal Justice
National University College