YOILEN FERNANDEZ
Miami
Summary
Dynamic leader with a proven track record at Publix Super Markets Inc, where I elevated the bakery department by surpassing sales targets and enhancing efficiency. Expert in customer service and workflow coordination, I led a team to achieve significant profitability increases through strategic training and cost management. Skilled in software and known for exceptional communication, I foster teamwork and drive operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Productive Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
20
20
years of professional experience
Work History
Bakery Department Manager
Publix Super Markets Inc
12.2004 - Current
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
- Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
- Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
- Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
- Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
GED -
Miami Dade College
Miami, FL07-2004
High School Diploma -
SIERRA COJIMAR
CUBA07-2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Staff training and development
- Complaint handling
- Effective multitasking
- Listening skills
- Exceptional communication
- Administrative skills
- Employee supervision
- Team management
- Scheduling and calendar management
- Workflow coordination
- Skilled in software
- Documentation and control
- Database administration
- Strong leadership
- Teamwork and collaboration
- Positive attitude
- Computer skills
Languages
English
Spanish
Timeline
Bakery Department Manager
Publix Super Markets Inc
12.2004 - Current
GED -
Miami Dade College
High School Diploma -
SIERRA COJIMAR
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