Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yoilyn De La Cruz

Bronx,NY

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

T- Mobile
09.2022 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

TJ Maxx
03.2021 - 09.2022
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.

Respite Worker

Mercy Drive
01.2021 - 08.2021
  • Improved client well-being by providing consistent and compassionate care during respite periods.
  • Enhanced family support systems by offering reliable respite services, allowing caregivers to take necessary breaks.
  • Maintained a safe and clean environment for clients, ensuring their comfort and security during respite care.
  • Developed strong rapport with clients and their families, fostering trust and open communication.
  • Provided emotional support for clients and their families, helping them cope with the challenges of illness or disability.

Sales Associate

Old Navy
10.2019 - 01.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Arts -

New York City College of Technology of The City University of New York
Brooklyn, NY
05.2021

High School Diploma -

High School of Health Professions and Human Services
New York, NY
06.2020

Skills

  • Leader
  • Great team player
  • Proficient money handler
  • Payment Processing
  • Promotional support
  • Customer Needs Assessment
  • Business Development
  • Product Sales
  • Sales Development
  • Friendly and Respectful
  • Social Media Marketing
  • Makeup and Lashes

Certification

  • Certified Lash Technician, Blinkz By Ana - 2019

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Associate

T- Mobile
09.2022 - Current

Sales Associate

TJ Maxx
03.2021 - 09.2022

Respite Worker

Mercy Drive
01.2021 - 08.2021

Sales Associate

Old Navy
10.2019 - 01.2021

Associate of Arts -

New York City College of Technology of The City University of New York

High School Diploma -

High School of Health Professions and Human Services

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Yoilyn De La Cruz