Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Yoisi Vasquez

Yoisi Vasquez

Oneonta,AL

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over Number years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager/Key Holder

La Cazuela Mexican Cuisine
07.2022 - Current
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Processed cash, credit, debit, and check payments.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Received and counted money.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened inventory boxes and restocked shelves.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Oversaw team of Number employees.
  • Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
  • Tracked, analyzed and reported store sales performance metrics to store manager.

Waitress

Two Amigos Mexican Grill
07.2020 - 12.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Restaurant Waitress

Muñoz Mexican Grill
01.2022 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.

Waitress/Cashier

Habaneros Mexican Grill
06.2017 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Bachelor - Accounting And Business Management

Wallace State Community College - Hanceville
Hanceville, AL

High School Diploma -

Oneonta High School
Oneonta, AL
05.2022

Skills

  • Adaptable to Changing Demands
  • Order Accuracy
  • Inventory Accuracy
  • Customer Needs Assessments
  • Bank Product Promotion
  • Till Counting
  • Cash Handling and Reconciliation
  • Financial Recordkeeping
  • Spanish Speaking
  • Staff Coaching and Training
  • Microsoft Word
  • Flexible Work Schedule
  • Manage Employees
  • Servsafe Manager certificate
  • Bilingual

Certification

  • Certified Manager Certificate
  • Licensed Manager

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Manager/Key Holder

La Cazuela Mexican Cuisine
07.2022 - Current

Restaurant Waitress

Muñoz Mexican Grill
01.2022 - 04.2022

Waitress

Two Amigos Mexican Grill
07.2020 - 12.2022

Waitress/Cashier

Habaneros Mexican Grill
06.2017 - 07.2020

Bachelor - Accounting And Business Management

Wallace State Community College - Hanceville

High School Diploma -

Oneonta High School
  • Certified Manager Certificate
  • Licensed Manager
Yoisi Vasquez