Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Yojainer Olano Gonzalez

Tax Preparer
LAKELAND,FL

Summary

Detail-oriented tax preparer with extensive experience in processing accurate returns and meeting diverse customers' tax needs. Proficient in accounting software and online filing systems, skilled at preparing individual, business, and special tax returns such as trust statements. Well-versed in Nevada and federal tax law, adept at minimizing customers' liabilities through expert handling of financial information. Seasoned manager with a 12-year background, excelling in helping individual and small business clients complete error-free tax returns with optimal deductions. Diligent tax preparation professional trained in current Nevada and federal tax laws, consistently delivering accurate returns while resolving issues to protect clients. Seeking to leverage skills in database management and computer applications to support management teams, with excellent communication, writing, editing skills, keen attention to detail, and a strong focus on meeting deadlines. Dedicated cosmetology professional committed to continuous improvement and maintaining smooth operations in the beauty industry. Highly analytical and organized worker capable of addressing routine needs and managing unique circumstances efficiently. Dependable beauty industry worker equipped for fast-paced environments, demonstrating attention to detail and a hardworking approach to meet changing daily needs while seeking opportunities to make a positive impact on the team.

Overview

11
11
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Tax Preparation Specialist

OLANOS TAX SERVICES LLC
Los Angeles, California
03.2021 - Current
  • Collaborated with financial advisors to integrate tax planning into comprehensive financial and retirement plans based on sound tax advice.
  • Used [Software] to prepare 1040, 1120, and 1065 forms with impeccable accuracy.
  • Completed required schedules to document income not previously subjected to required withholdings and meet liabilities for social security, Medicare and payroll income taxes.
  • Enhanced client satisfaction by providing personalized tax planning and preparation services.
  • Prepared more than [Number] tax returns per season for both business and individual customers.
  • Tackled tax technology challenges and delivered scalable solutions for changing tax needs.
  • Submitted personal returns through online platforms and direct IRS filing software to minimize customer filing delays.
  • Delivered high level of customer service and assistance to each client.
  • Obtained detailed information from clients outlining taxable income and deductible expenses.
  • Answered tax preparation questions from clients by phone, email and in person.
  • Worked with trust and estate returns to protect customer assets and comply with related tax laws.
  • Supervised several associate staff members on large and complex engagements seasonally and during business peaks.
  • Maintained knowledge and understanding of applicable tax laws and regulations.
  • Explained tax subject matter in easy-to-understand terms for clients.
  • Maintained complete confidentiality of customer personal and financial information to avoid data breaches.
  • Developed and established professional relationships with clientele, leading to continued business opportunities.
  • Utilized electronic filing software in preparation of business and individual tax returns.
  • Prepared tax returns based on information provided by taxpayers.
  • Detailed tax preparation process and required documentation needed to complete tax returns.
  • Assisted clients with future tax planning, advising on strategies to control liability.
  • Verified form totals carefully to locate and resolve mathematical, procedural, and data entry errors.
  • Followed form instructions and applicable tax tables to produce clean, accurate documentation for state and federal taxes.
  • Used every legal and appropriate adjustment, deduction, and credit to keep each client's tax liabilities at minimum possible level.
  • Prepared and reviewed simple and complex tax returns on behalf of individual and small business clients.
  • Calculated exact taxes owed to avoid errors on client returns.
  • Investigated unique tax issues and implemented strategic approaches to maximize each client's benefit.
  • Performed tax research and kept abreast of tax legislative changes affecting company.
  • Fostered strong partnerships with accounting firms, attorneys, or other professionals whose services complement those provided within the realm of taxation.
  • Developed customized strategies with clients to minimize their tax liabilities while complying with applicable laws and regulations.
  • Facilitated integration of modern tax software with client accounting software.

Room Service Server

TRUMP INTERNATIONAL HOTEL
Las Vegas, Nevada
02.2017 - 07.2021
  • Backed up restaurant staff with table and service preparation work.
  • Verified diner satisfaction and offered additional help for flawless service.
  • Prepared side items and desserts to support kitchen staff and keep team efficient.
  • Presented menus, answered questions and offered suggestions to help guests make selections.
  • Checked and garnished finished dishes prior to serving to guests.
  • Handled all special requests from diners, including retrieving requested items and communicating needs to kitchen staff.
  • Wrote down or memorized order with high accuracy to prevent errors and guest complaints.
  • Cleared dishes and reset dining spaces in line with impeccable property standards.
  • Oversaw prompt delivery of appetizers and entrees to diners.
  • Recommended wine pairings for meat, fish and pasta dishes.
  • Completed orders by totaling checks and processing payments.
  • Modeled high standard of guest service to new recruits.
  • Announced specials and described preparation methods to help diners make informed choices.
  • Checked on customers and worked with team members to correct service deficiencies.
  • Loaded trays with food items, condiments and eating utensils.
  • Relayed food and drink orders to kitchen staff using clear communication.
  • Supported team members to provide excellent service consistent with guest expectations.
  • Kept work areas neat and clean to maintain safe environment.
  • Portioned, plated, and garnished menu items to meet company standard.
  • Tracked daily orders to monitor delivery times, accuracy and trends in customer complaints.
  • Reviewed menu items with customers and made recommendations based on guest preferences.
  • Cleaned and sterilized dishes, utensils, and equipment to minimize food-borne infection risk.
  • Checked with customers to determine satisfaction and quickly rectify issues.
  • Empowered staff to meet customer service and revenue goals.
  • Organized food carts based on delivery schedules to boost productivity.

Front Desk Receptionist

MGM Grand
Las Vegas, Nevada
04.2014 - 06.2018
  • Monitored company emails, replied to customers and forwarded messages to appropriate parties.
  • Handled incoming and outgoing phone calls and routed callers to appropriate personnel.
  • Cleaned and organized lobby and reception areas to maximize guest comfort.
  • Established and maintained good communications and teamwork with fellow associates and other departments.
  • Updated customer contact and appointment information in company computer system.
  • Approached all encounters with guests and associates in friendly and service-oriented manner.
  • Addressed workplace problems by anticipating, preventing and solving situations to satisfy customers.
  • Coordinated schedules and appointments using company calendars.
  • Trained new employees regarding office processes and meeting guest needs.
  • Performed copying, faxing and printing tasks to organize and distribute important documents.
  • Managed data to provide periodic reports on encounters and demographics.
  • Provided guests with company information and addressed questions and complaints.
  • Obtained all necessary information when taking room reservations and followed rate quoting scenarios.
  • Worked with and understood financial information and data to perform mathematical functions.
  • Maintained proper telephone switchboard operation and etiquette, meeting performance standards.
  • Interacted with guests using professional, friendly customer service.
  • Maintained strict confidentiality regarding corporate and client data to avoid information breaches.
  • Adhered to established closing procedures to promote security of staff, data, inventory, and facility.
  • Verified visitor identity by checking guest passes and ID.
  • Input up-to-date information to strengthen data quality of internal database.
  • Managed incoming and outgoing mail and deliveries to support efficient office operations.
  • Booked conference rooms and scheduled appointments for various staff members.
  • Prioritized tasks to maximize staff satisfaction and deliver strong level of customer service.
  • Prepared supporting materials for business presentations and meetings.
  • Resolved guest and staff issues independently by using strong organizational, conflict management, and decision-making abilities.

Education

REAL STATE -

REALTY SCHOOL LAS VEGAS
Las Vegas, NV

TAX PREPARATION -

TURBO TAX
CALIFORNIA, CA

COSMETOLOGY -

EXPERTISE COSMETOLOGY
Las Vegas, NV

TEC M. CLINIC LABORATORY AND MICROBIOLOGY. - Double major in BIOQUIMIC.

MARIANA GRAJALES CUELLO
HOLGUIN, HOLGUIN

GED - undefined

RUBEN BATISTA RUBIO
HOLGUIN, HOLGUIN

High School Diploma - Double major in MATHEMATICS, PHYSICS, HISTORY AND GEOGRAPHY.

GILBERTO GONZALEZ ROJAS
CACOCUM, HOLGUIN

Skills

  • Accounting

Computer Savvy

Exceptional customer service

Cost-effectiveness

Communication

Management

Cosmetology

Sales

Client confidentiality

  • Bookkeeping

  • Spreadsheet management

  • Payroll processing

  • Tax law knowledge

  • Benefits documentation

  • Document review

  • Corporate tax preparation

  • Tax-related research

  • IRS communication

  • Estate closings assistance

  • Income documentation

  • Tax advising and reporting

  • Document preparation

  • Trust returns processing

  • Data inputting

  • Records management

  • Storage procedures

  • Payroll

  • Sarbanes-oxley compliance

  • New business development

  • Finance Experience

  • Tax software proficiency

  • Interpersonal strengths

  • Tax liability management

  • Account reconciliation

Document filing

Accomplishments

  • Dean's List Honoree, 2 semesters.
  • Awarded Pre Universitary Cristino Naranjo.
  • Graduated in top 1% of class.
  • Graduated with honors.

Certification

Licensed Cosmetologist

Timeline

Licensed Real Estate Agent

04-2021

Tax Preparation Specialist

OLANOS TAX SERVICES LLC
03.2021 - Current

Certified Tax Preparer

03-2020

Licensed Cosmetologist

01-2018

Room Service Server

TRUMP INTERNATIONAL HOTEL
02.2017 - 07.2021

Front Desk Receptionist

MGM Grand
04.2014 - 06.2018

GED - undefined

RUBEN BATISTA RUBIO

High School Diploma - Double major in MATHEMATICS, PHYSICS, HISTORY AND GEOGRAPHY.

GILBERTO GONZALEZ ROJAS

REAL STATE -

REALTY SCHOOL LAS VEGAS

TAX PREPARATION -

TURBO TAX

COSMETOLOGY -

EXPERTISE COSMETOLOGY

TEC M. CLINIC LABORATORY AND MICROBIOLOGY. - Double major in BIOQUIMIC.

MARIANA GRAJALES CUELLO

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