Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yojayma Perez

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

TTEC
12.2022 - 09.2025
  • Assisted customers with inquiries and provided accurate information.
  • Handled customer complaints with patience and effective communication.
  • Collaborated with team members to resolve issues promptly.
  • Maintained detailed records of customer interactions and transactions.
  • Utilized company software to track service requests and updates.
  • Educated customers on product features and services offered.
  • Surpassed sales goals through implementation of successful marketing strategies.

License Insurance Agent

Ted Todd Insurance
12.2019 - 05.2021
  • Educated clients on various insurance products and coverage options.
  • Assisted clients with policy renewals and claims processes.
  • Developed personalized insurance plans based on client needs.
  • Maintained accurate records of client interactions and transactions.
  • Conducted market research to identify new insurance opportunities.
  • Collaborated with underwriters to assess risk and coverage terms.

License Insurance Agent

Tranzact Insurance Solutions
09.2018 - 12.2019
  • Provided exceptional customer service to enhance client satisfaction.
  • Participated in training sessions to stay updated on industry regulations.
  • Maintained accurate records of client information including contact details and policy changes.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Advised clients on their insurance needs and coverage options based on individual requirements.

Customer Service Representative

Casa Blanch Insurance
05.2016 - 09.2018
  • Assisted customers with inquiries and provided accurate information.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.

Administrative Assistant

RBY Shutters
07.2013 - 05.2017
  • Coordinated office supplies procurement and inventory management for efficient operations.
  • Managed scheduling and calendar for executive team and department heads.
  • Assisted with preparation of reports and presentations for internal meetings.
  • Facilitated communication between departments to streamline workflow and processes.
  • Maintained filing systems, both electronic and paper, for easy access to documents.
  • Provided administrative support during audits, ensuring compliance with regulations.

Education

Associate of Arts -

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Customer relationship management
  • Sales strategy implementation
  • Complaint resolution
  • Software usage for tracking
  • Product feature education
  • Conflict resolution

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

TTEC
12.2022 - 09.2025

License Insurance Agent

Ted Todd Insurance
12.2019 - 05.2021

License Insurance Agent

Tranzact Insurance Solutions
09.2018 - 12.2019

Customer Service Representative

Casa Blanch Insurance
05.2016 - 09.2018

Administrative Assistant

RBY Shutters
07.2013 - 05.2017

Associate of Arts -

Florida SouthWestern State College

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