Yojhan Santana
New York,NY
Summary
Driven and ambitious Business Administration and Management junior with a proven track record in leadership, customer service excellence, and team performance. Adept at boosting client satisfaction, increasing sales, and mentoring high-performing teams. Fluent in English and Spanish, with sharp communication and problem-solving abilities. Committed to continuous growth with the long-term goal of becoming a Chief Executive Officer, supported by hands-on experience in retail operations, corporate training, and strategic business management.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Target
New York, NY
04.2023 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
- Developed positive relationships with customers through friendly interactions.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remote Agent Services Representative
Medicaid transportation managment
new york, new york
10.2024 - 07.2025
- Assist Medicaid clients with scheduling non-emergency medical transportation to and from healthcare facilities.
Coordinate rides through third-party providers such as Lyft and Uber Health to ensure timely and reliable service.
Handle high call volumes while maintaining professionalism, empathy, and efficiency.
Document client interactions and trip details accurately in the company’s system.
Collaborate with healthcare providers and transportation services to resolve issues and meet client needs.
manager assitant
hollister
new york, new york
04.2025 - 06.2025
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Human Resources Intern
City College of New York
New York, NY
06.2023 - 09.2024
- Organized and stored employment forms and information.
- Conducted exit interviews and completed employment termination paperwork.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
Education
BBA - Business Administration And Management
City College of New York
New York, NY05-2026
Skills
- Leadership and Team Training
- Customer Service and Satisfaction
- Sales and Loyalty Program Promotion
- Communication and Problem-Solving
- Bilingual: English and Spanish
- Retail and Business Operations
- Time Management and Organization
- Empathy and patience
Accomplishments
- Employee of the Year – Recognized for exceptional performance and leadership.
- Target Circle Champ Team Trainer – Achieved highest number of loyalty card sign-ups.
Languages
Spanish
Native language
English
Advanced (C1)
C1
Timeline
manager assitant
hollister
04.2025 - 06.2025
Remote Agent Services Representative
Medicaid transportation managment
10.2024 - 07.2025
Human Resources Intern
City College of New York
06.2023 - 09.2024
Customer Service Representative
Target
04.2023 - Current
BBA - Business Administration And Management
City College of New York
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