Yojhan Santana
New York,NY
Summary
Dedicated and results-driven Business Administration and Management junior with strong leadership, customer service, and team training experience. Proven ability to enhance customer satisfaction, drive sales, and lead teams to achieve company goals. Bilingual in English and Spanish, with excellent communication and problem-solving skills. Aspiring to become a Chief Executive Officer, leveraging experience in retail management and corporate leadership.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Target
New York, NY
04.2023 - Current
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
- Developed positive relationships with customers through friendly interactions.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Human Resources Intern
City College of New York
New York, NY
06.2023 - 09.2024
- Organized and stored employment forms and information.
- Conducted exit interviews and completed employment termination paperwork.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
Education
BBA - Business Administration And Management
City College of New York
New York, NY05-2026
Skills
- Leadership and Team Training
- Customer Service and Satisfaction
- Sales and Loyalty Program Promotion
- Communication and Problem-Solving
- Bilingual: English and Spanish
- Retail and Business Operations
- Time Management and Organization
- Empathy and patience
Accomplishments
- Employee of the Year – Recognized for exceptional performance and leadership.
- Target Circle Champ Team Trainer – Achieved highest number of loyalty card sign-ups.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Human Resources Intern
City College of New York
06.2023 - 09.2024
Customer Service Representative
Target
04.2023 - Current
BBA - Business Administration And Management
City College of New York
Similar Profiles
Brayden PohlkampBrayden Pohlkamp
Food Service Expert at TargetFood Service Expert at Target
Adam WardAdam Ward
Closing Team Lead at TargetClosing Team Lead at Target
Artanyia GauthierArtanyia Gauthier
Human Resources Executive Team Leader at TargetHuman Resources Executive Team Leader at Target