Yokasta Aarons

Work History

My Eye Dr

04.2018 - 01.2023

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Established and updated work schedules to account for changing staff levels and expected workloads.
Developed and maintained relationships with customers and suppliers through account development.
Approved regular payroll submissions for employees.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

My Eye Dr

04.2009 - 04.2018

Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Worked closely with patients to deliver excellent and direct individualized patient care.
Delivered excellent patient experiences and direct care.
Maintained confidentiality of patient data and condition to safeguard health information.
Worked with patients to schedule tests and procedures.
Resolved problems with areas such as communication and billing that could negatively impact services.
Resolved problems with communication and billing to foster seamless services.
Determined need for special assessment activities for complex cases, effectively handling care plans.

Cohen's Fashion Optical

02.2004 - 03.2009

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Cohen's Fashion Optical

09.2001 - 04.2005

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Transcribed phone messages and relayed to appropriate personnel.
Entered customer data into room system and updated information whenever patrons changed rooms.
Entered data into POS system according to formatting standards.
Produced monthly reports using advanced Excel spreadsheet functions.