Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Yokasta Casado

Summary

Customer service professional with extensive experience in enhancing customer relations and leading teams. Proven track record of exceeding customer expectations and reducing dissatisfaction through effective communication and problem-solving. Skilled in identifying win-win solutions and addressing CRM issues with a detail-oriented approach. Composed under pressure, consistently delivering focused solutions in challenging situations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

CLIENT CONSULTANT

FLAGSTAR BANK
10.2023 - Current
  • Supported team efforts to achieve growth targets in financial performance, including deposits and loans.
  • Resolved client inquiries and complaints through effective communication and research.
  • Delivered client engagement through education initiatives and personalized service.
  • Executed sales, service, and banking transactions accurately and compliantly.
  • Managed moderately complex special projects alongside additional responsibilities as needed.
  • Engaged casual shoppers, providing product information and recommending merchandise to drive sales.
  • Personalized client experiences by identifying unique needs and offering tailored services.

STORE CONSULTANT

FedEx
03.2022 - 10.2023
  • Resolved customer inquiries and issues, ensuring high-quality service delivery.
  • Tracked and processed physical inventory, effectively minimizing loss.
  • Consistently exceeded team goals through proactive engagement strategies.
  • Entered essential data into systems to maintain accurate records.
  • Identified customer needs promptly to enhance service efficiency and satisfaction.

STORE TEAM LEAD

Walgreens
01.2008 - 03.2022
  • Computed accurate sales prices while supervising 15 employees to enhance operational efficiency.
  • Monitored inventory levels to maintain adequate stock and minimize shortages.
  • Responded to customer inquiries by researching issues and delivering precise information.
  • Assisted customers in locating out-of-stock items to improve overall service.
  • Trained new team members on company values, customer service standards, and product knowledge.
  • Resolved employee conflicts effectively, promoting a professional work environment.
  • Implemented loss prevention strategies through heightened awareness of store operations.

BOOKKEEPER

Walgreens
10.2004 - 12.2007
  • Compiled daily monetary reports and records for store managers with meticulous attention to detail.
  • Balanced daily cash reports, maintaining strict control of inventory management.
  • Entered deposits, credit card charges, and sales entries to enhance cash flow efficiency.

Education

Pharmacy Tech school -

Walgreens Pharmacy Tech school
10.2016

High School Diploma -

Homestead Job Corps
Homestead, FL

Basic Academic / Office Assistant Certification -

Homestead Job Corps
Homestead, FL

Skills

  • Leadership skills
  • Client engagement and support
  • Customer service and retention
  • Adaptability and quick learning
  • Problem analysis and solving
  • Persuasive communication
  • Goal setting
  • Multitasking abilities

Certification

Florida State license as Pharmacy Technician, 10/01/XX

References

Upon request.

Timeline

CLIENT CONSULTANT

FLAGSTAR BANK
10.2023 - Current

STORE CONSULTANT

FedEx
03.2022 - 10.2023

STORE TEAM LEAD

Walgreens
01.2008 - 03.2022

BOOKKEEPER

Walgreens
10.2004 - 12.2007

Pharmacy Tech school -

Walgreens Pharmacy Tech school

High School Diploma -

Homestead Job Corps

Basic Academic / Office Assistant Certification -

Homestead Job Corps

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Yokasta Casado