Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
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Yokasti Mateo

Perth Amboy,NJ

Summary

Throughout my life, my perseverance, focus, and desire to improve have allowed me to learn how to overcome obstacles with assertiveness. Because of that, I apply my skills to the different areas in which I get involved. My analytical way of thinking is part of my personality, as is humility. There is no doubt that having lived on different continents, such as the American continent and the European continent, helped me to perceive things and think with a different perspective, enriched my culture, and motivated me to learn more languages. I am a person who works persistently to achieve goals because I like to make my actions speak louder than my words.

Overview

21
21
years of professional experience

Work History

Administrative Officer

N3Ycorp
Perth Amboy, NJ
01.2022 - Current
  • Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Provided administrative support to department staff, including typing letters and reports, preparing mailings, photocopying, collating, faxing, and scanning documents.

SME Account Manager

Vodafone (Spain)
Valencia, Valencia
06.2019 - 08.2021
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Acted as the main point of contact in matters relating to client concerns and needs.
  • Developed a thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Negotiated contracts and closed agreements to maximize profits.

Senior Security Specialist

Prosegur (Spain)
La Coruna, Galicia
12.2016 - 12.2017
  • Supervised network activity and security camera footage to locate potential threats.
  • Maintained updated knowledge of law enforcement tactics, policies, and procedures.
  • Audited networks and security systems to identify vulnerabilities.

Costumer Service Specialist, Return and Exchange

IKEA (Spain)
La Coruna, Galicia
05.2015 - 09.2016
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Verified returned items to identify damage or defects, documenting the information in the database.
  • Processed rentals and collected associated payments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Costumer Service Specialist Inbound

Extel (Spain)
La Coruna, Galicia
04.2008 - 02.2014
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Managed high volumes of inbound and outbound calls in a fast-paced environment to build, cultivate, and establish lucrative client relationships.
  • Tracked programs and provided services to improve consumer retention.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Costumer Service Specialist

Sykes Enterprises, Incorporated (Spain)
ExtelLa Coruna, Galicia
02.2007 - 02.2008
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming customer inquiries regarding product and service information.
  • Responded to customer emails with accurate product and service information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Insurance Medical Authorization Department

Banco Popular (Dominican Republic)
Santo Domingo, Santo Domingo
11.2003 - 07.2005
  • Provided accurate information to all parties, including patients, insurance providers, healthcare staff, and office personnel, by using effective written and verbal communication skills.
  • Collaborated with internal departments to provide account status updates.
  • Performed detailed medical reviews of prior authorization requests, following established criteria and protocols.

Education

Associate of Arts - Psychology

Middlesex College
Edison, NJ
05-2024

DIPLOMA - Voice Over

Escuela Nacional De Locucion Profesor Otto Rivera
Santo Domingo, Dominican Republic
11.2022

High School Diploma -

Colegio San Carlos
Santo Domingo
07.2002

Associate of Arts - Psychology

Columbia University in The City of New York
New York, NY

Bachelor Business Administration And Hotels Management -

Apec University
Santo Domingo, Dominican Republic

Skills

  • Excellent Communication Skills
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Negotiation Skills
  • Decision-Making
  • Analytical Thinking

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Client Interface: Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.

Languages

Spanish
Native/ Bilingual
Italian
Professional
English
Full Professional

Additional Information

  • I began volunteering in 2023 with the Middlesex County organization, Mobile Family Success Center (MFSC). The association engages in a variety of initiatives that directly help individuals as well as other communities. Recently, I have given my time to pack and deliver food straight to people's apartments. In addition, there are other tasks, like gift-wrapping presents for children in need.
  • My experience as a volunteer includes participating in a variety of events that Phi Theta Kappa either organizes or collaborates with.
  • I participated in a Toys for Tots donation drive in December 2023, and I also worked with the Marine Corps to transport the donations to the distribution center on behalf of Phi Theta Kappa and Middlesex College.
  • I started volunteering with the organization Letters to Foster Children in 2023. Letters are made for children in foster care to send positive messages in a creative way, using drawings, varied colors, and personalized designs.
  • I volunteered in 2004 for Casco, a non-profit organization that aims to shield young people from sexually transmitted illnesses like HIV.

Timeline

Administrative Officer

N3Ycorp
01.2022 - Current

SME Account Manager

Vodafone (Spain)
06.2019 - 08.2021

Senior Security Specialist

Prosegur (Spain)
12.2016 - 12.2017

Costumer Service Specialist, Return and Exchange

IKEA (Spain)
05.2015 - 09.2016

Costumer Service Specialist Inbound

Extel (Spain)
04.2008 - 02.2014

Costumer Service Specialist

Sykes Enterprises, Incorporated (Spain)
02.2007 - 02.2008

Insurance Medical Authorization Department

Banco Popular (Dominican Republic)
11.2003 - 07.2005

Associate of Arts - Psychology

Middlesex College

DIPLOMA - Voice Over

Escuela Nacional De Locucion Profesor Otto Rivera

High School Diploma -

Colegio San Carlos

Associate of Arts - Psychology

Columbia University in The City of New York

Bachelor Business Administration And Hotels Management -

Apec University
Yokasti Mateo