Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Yoko Ara

Georgetown

Summary

Dynamic professional with extensive experience in customer service and transaction processing at Shaws Supermarket. Proven ability to enhance sales reporting and maintain safety compliance, while fostering strong relationships with clients. Adept at problem-solving and effective communication, consistently achieving high levels of accuracy in cash handling and point-of-sale operations.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Japanese & English Language Teacher

WeLife
Tokyo
01.2021 - Current
  • Assisted students in preparing for standardized tests such as TOEFL and IELTS.
  • Realized improvement in standardized test scores in one year.
  • Provided individualized instruction based on student needs and abilities.
  • Used varied instructional resources and tools to strengthen English language skills.
  • Utilized positive reinforcement techniques to encourage and motivate students.
  • Addressed student learning needs through diverse teaching styles.
  • Implemented phonics and literacy techniques to aid in reading and pronunciation.
  • Explained tutoring services and booked tutoring appointments.
  • Maintained a positive learning environment by motivating students to stay focused during classes.
  • Adapted course material for different age groups and levels of proficiency.
  • Engaged students and made lessons entertaining to hold interest and encourage learning.
  • Conducted one-on-one tutoring sessions to improve students' reading, writing, and comprehension skills.

Online Store Manager (self-employed)

Granta LLC
Georgetown
10.2001 - Current
  • Managed website content, including product pages, descriptions, pricing, and promotions.
  • Monitored actuals, budgets and other strategic management tools to meet sales expectations.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
  • Coordinated with external vendors to ensure smooth operations of e-commerce websites.
  • Identified potential opportunities for improvement in online sales process.

Test Proctor

WESTAT National Assessment Of Educational Progress
Portland
01.2023 - 03.2023
  • Organized seating arrangements according to individual needs or group sizes when needed.
  • Conducted pre-exam briefings for test takers about expectations for their behavior during the exam period.
  • Facilitated the distribution of testing materials to students in a timely manner.
  • Provided guidance to students on how to use online testing platforms such as Blackboard or Canvas.
  • Helped set up computers in classrooms or other designated areas before administering tests electronically.
  • Managed a secure testing environment by checking identification cards and verifying student information.
  • Monitored student behavior throughout the duration of tests.
  • Assisted with troubleshooting technical issues related to computer-based testing.
  • Maintained accurate records of test scores, attendance logs, and other pertinent data.

Inventory Receiver

Halcyon Yarn
Bath
04.2021 - 06.2022
  • Tracked quality control metrics related to inventory accuracy and reliability.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Prepared documentation to track and report on damaged or missing items.
  • Adhered to company policies regarding safety regulations at all times.
  • Inspected, sorted, labeled, and stored all received inventory in designated areas.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Organized deliveries by sorting and stocking receivables
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Traced missing material and shipments through vendor and customer communications.

Production Associate

Goodwill
Augusta
06.2020 - 04.2021
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Stocked shelves with necessary materials needed for production operations.
  • Separated products according to weight, grade and size of material to produce final product.
  • Inspected finished products for defects before packing them for shipment.
  • Sorted items into appropriate bins according to type or size.
  • Examined final products for conformance with quality and design standards.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Sorted and packaged products to prepare for processing or shipment.
  • Collaborated with team members to achieve daily goals and objectives.
  • Kept operations area neat and orderly to minimize obstacles.
  • Used hand and power tools to perform operational and routine tasks.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.

Cashier

Shaws Supermarket
South Portland
02.2019 - 06.2019
  • Maintained work area and kept cash drawer organized.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Scanned items and checked pricing on cash register for accuracy.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Built and maintained productive relationships with employees.
  • Greeted customers promptly and responded to questions.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.

Education

Master of Arts - Humanities

University of Chicago
Chicago, IL
08-1995

Skills

  • Customer service
  • Transaction processing
  • Point-of-sale operation
  • Cash handling
  • Sales reporting
  • Time management
  • Problem solving
  • Organizational skills
  • Effective communication
  • Safety compliance
  • Data entry

Affiliations

  • Involves church activities to help old people

Certification

  • TEFL English Teaching Certificate
  • Japanese Teaching Certificate

Languages

English
Professional
Japanese
Native/ Bilingual

Timeline

Test Proctor

WESTAT National Assessment Of Educational Progress
01.2023 - 03.2023

Inventory Receiver

Halcyon Yarn
04.2021 - 06.2022

Japanese & English Language Teacher

WeLife
01.2021 - Current

Production Associate

Goodwill
06.2020 - 04.2021

Cashier

Shaws Supermarket
02.2019 - 06.2019

Online Store Manager (self-employed)

Granta LLC
10.2001 - Current

Master of Arts - Humanities

University of Chicago

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Yoko Ara