Yoko Tatsuta

Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.

• Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
• Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
• Provided excellent customer service when addressing inquiries from internal external stakeholders, ensuring their needs were met in timely manner.
• Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
• Contacted customers to immediately find resolutions for escalated issues.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

• Performed general Payroll and data entry
• Reviewed and improved existing payroll /human resources procedures of assigned projects
• Maintained payroll operations by following policies and procedures; reports necessary changes
• Issued invoices and sends mail/ emails to clients
• Ensured high quality of customer services
• Performed special projects and other miscellaneous duties
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
• Monitored integrity of input into ADP.

• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
• Managed wait staff, serving tables daily for authentic Japanese cuisine establishment
• Monitored dining rooms for seating availability as well as service, safety and well-being of guests
• Cash handling and cashier closing
• Provided oral translations and interpretations for owner during inspection visit by Health Department, business meetings and events, successfully maintaining pace with native speakers to deliver real-time comprehension

• Administered integrity of I-20 issuance process
• Assured Immigration and Naturalization Service Record Requirements were met
• Provided leadership regarding all aspects of business operations
• Optimized student educational strategies with concise advice on course choices, progression of studies and available career options
• Improved project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution
• Improved student service rankings by quickly resolving issues to improve overall satisfaction

• Recruited host families for 35 international students from China
• Coordinated process of matching potential host families and students
• Coordinated daily activities and transportation issues
• Managed program budgets for activities, transportation, food, and other expenses
• Supervised 20 host families and 4 teachers to assure excellence of cultural and English study program serving students age 12 to 17
• Negotiated agreements between students and host families to clarify any misunderstood directions and resolve any conflicts situations that developed in home