Yoksana Alicea
Levittown,PA
Summary
Experienced Human Resources Benefits Administrator with a strong background in benefits program management. Strengths lie in strategic planning, policy development, and team leadership. Proven track record of successful implementation of new benefits initiatives, leading to streamlined processes and improved employee satisfaction. Committed to fostering positive work environments and driving organizational growth through effective employee benefits administration.
Overview
18
18
years of professional experience
Work History
Assistant Vice President of Benefit Dept
Bnp Paribas Bank
Chesterbrook, PA
10.2023 - Current
- Maintained records for all employees regarding their benefit coverage and eligibility status.
- Provide customer service support for employees inquiring about their benefits packages.
- Manage the administration of health, life, disability, retirement, and other employee-related benefits plans.
- Coordinate open enrollment activities, including training sessions, webinars, and document distribution.
- Administer COBRA notifications, as required by law, following an event such as termination or leave of absence.
- Process payroll deductions related to health insurance premiums.
Account Executive./
National
Cherry Hill, NJ
04.2016 - 10.2023
- Managed a book of business for 86 clients with an employee range of 2-2,500 per group.
- Experienced in HSA, HRA, Flex, and Commuter Account.
- Managed our internal benefit card vendor and handled substantiations to keep plans compliant.
- Managed open enrollment and any life events
- Managed employee insurance by collaborating with insurance brokers, plan carriers, and third-party administrators (TPAs).
- Handle employee claims resolution regarding complex claims
Account Executive
Trion,
Cherry Hill, NJ
07.2015 - 04.2016
- Book of business management
- Experience in HSA, HRA, Flex, Commuter Account
- Assist in creating SPD's
- Handle Open Enrollment, Adds, Deletes
- Train customer service representatives on benefits overview
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
Account Manager
Ameriflex
Mount Laurel, NJ
07.2013 - 07.2015
- Manage a Book of Business of 252 clients
- Assist in reprocessing claims
- Handle Open Enrollment, Adds, Deletes
- Assist in reprocessing claim
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Built and maintained productive relationships with customers and internal partners.
Asst. Account Manager
OSG
Radnor, PA
05.2011 - 06.2012
- Provide benefit information and assist in claims resolution
- Assist with administering of adds, terms and deletes
- Conduct Open Enrollment Meetings
- Assist with Renewal Process, act as HR Liaison
- Work with Medical, Dental, Vision, Flex, LTD, STD
Benefits Specialist/Employee Advocate
RSI
07.2006 - 07.2010
- Consulted with customers to discuss concerns and offer detailed information.
- Engaged with customers and worked to resolve product and service issues.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Reached out to providers to help develop comprehensive solutions.
- Managed book of business of 40 clients
Education
License - Phlebotomy License
Harrison Career Institute
Philadelphia, PA02-2003
Skills
- Customer Relationship Management
- Strategic Initiatives
- Managing Client Relationships
- Conflict Resolution
- Consulting
- Supervision and Leadership
- Enrollment coordination
- Provider Relations
- Enrollment procedures
- Time management proficiency
- Plan administration
- Payroll support
- HR experience
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Vice President of Benefit Dept
Bnp Paribas Bank
10.2023 - Current
Account Executive./
National
04.2016 - 10.2023
Account Executive
Trion,
07.2015 - 04.2016
Account Manager
Ameriflex
07.2013 - 07.2015
Asst. Account Manager
OSG
05.2011 - 06.2012
Benefits Specialist/Employee Advocate
RSI
07.2006 - 07.2010
License - Phlebotomy License
Harrison Career Institute
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