Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YOLAINY DISLA

Wilkes-Barre,PA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

YYS Trucking Corp
Wilkes-Barre, PA
10.2023 - 05.2025
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Conducted regular follow-up calls with customers after resolving their issues.

Manager's Assistant

The Boulevard Latin Cousin
Wilkes-Barre, PA
06.2023 - 01.2025
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Drove customer feedback to deliver information to management for corrective action.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Managing Supervisor

Kings Liquor
Miami, FL
06.2019 - 08.2023
  • Established performance objectives for teams and individuals based on organizational goals.
  • Interfaced with customers to address any complaints or concerns regarding products and services provided by the company.
  • Conducted regular training sessions for employees on new processes or procedures.
  • Reviewed daily reports from team leads to assess progress on projects.
  • Provided technical support when needed, resolving complex issues quickly and efficiently.
  • Monitored employee performance, providing feedback and guidance when needed.
  • Maintained accurate records of personnel attendance, leave, overtime hours worked.
  • Scheduled shifts for employees according to operational needs.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Directed recruitment, hiring, and training of new staff members.

Apartment Leasing Agent

Mena Realty Homes
Bronx, NY
03.2017 - 04.2019
  • Processed rental applications, verified references and conducted background checks.
  • Coordinated repairs and improvements to the building's common areas and grounds.
  • Tracked occupancy rates and prepared reports for upper management.
  • Handled rent collection duties including issuing late notices or eviction notices if necessary.
  • Assisted current tenants with maintenance requests and other inquiries.
  • Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
  • Performed periodic inspections of units to ensure proper upkeep by tenants.
  • Organized monthly resident events to promote a sense of community among residents.
  • Prepared leases, move-in and move-out paperwork and other documents for new tenants.
  • Maintained accurate records of all rental activity in property management software.
  • Received rent payments and tracked transactions in accounting software.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.

Medical Assistant

Centro Medico Siglo 21
San Francisco, Dom Rep
02.2012 - 06.2016
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Organized patient charts before each day's clinic sessions began.
  • Scheduled appointments for patients via phone and in person.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Teller

Asociacion Duarte for Loans and Savings
San Francisco, Dom Rep
10.2009 - 02.2012
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Answered customer inquiries regarding bank products and services.
  • Explained the features of various banking products available to customers.
  • Processed wire transfers for customers both domestically and internationally.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Maintained confidentiality of bank records and client information.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Identified transaction errors when debits and credits did not balance.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.

Education

Human Relations -

INFOTED
Dom Rep
01-2014

High School Diploma -

Politecnico Vicente Aquilino Santos
Dom Rep
07-2009

GED -

Miami Dade College
Miami, FL

Skills

  • Order tracking
  • Customer service
  • Problem resolution
  • Payment processing
  • Employee training
  • Team leadership
  • Scheduling appointments
  • Opening and closing accounts
  • Account updating
  • Sales reporting
  • Quality control
  • Shipping and logistics
  • Call center procedures
  • Data analysis
  • Customer relations
  • High-energy attitude
  • Call center operations

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Customer Service Representative

YYS Trucking Corp
10.2023 - 05.2025

Manager's Assistant

The Boulevard Latin Cousin
06.2023 - 01.2025

Managing Supervisor

Kings Liquor
06.2019 - 08.2023

Apartment Leasing Agent

Mena Realty Homes
03.2017 - 04.2019

Medical Assistant

Centro Medico Siglo 21
02.2012 - 06.2016

Teller

Asociacion Duarte for Loans and Savings
10.2009 - 02.2012

Human Relations -

INFOTED

High School Diploma -

Politecnico Vicente Aquilino Santos

GED -

Miami Dade College

Similar Profiles

CREATE PROFILE
YOLAINY DISLA