Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Abram

Gulfport,MS

Summary

Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.

Overview

21
21
years of professional experience

Work History

Key Holder Supervisor

L Brands Inc. Bath And Body Works
Gulfport, MS
06.2020 - Current
  • Recruited, interviewed and trained new key holders.
  • Monitored store performance and identified areas for improvement.
  • Tracked sales data to ensure accurate inventory levels.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
  • Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
  • Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Created, implemented, and maintained daily and weekly backroom operations procedures.
  • Maintained orderliness of stockroom and backroom areas.
  • Managed all aspects of unloading merchandise from trucks including sorting, labeling, and organizing products into designated locations.
  • Managed receiving for vendor orders per week and coordinated smooth unloading of retail freight.

Security Supervisor

Allied Universal Security Services
Gulfport, MS
12.2017 - 05.2020
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Led and directed investigations of accidents, thefts and property loss on premises.
  • Coordinated with law enforcement and emergency responders during security incidents.
  • Conducted regular security patrols to identify and mitigate potential threats.

Security Officer

G4S
Gulfport, MS
08.2016 - 12.2017
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Checked for safety hazards and took corrective action when necessary.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Assisted in the development and implementation of security policies and procedures.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Operated communication systems between officers stationed throughout the facility.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Monitored premises and recorded activity in daily officer reports.

Assistant Store Manager

Dunkin Donuts Baskin Robbins
Columbus, GA
12.2010 - 11.2013
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Developed creative designs for cakes based on customer specifications.
  • Maintained inventory of cake decorations, icing, and other supplies.
  • Ensured all cakes met quality standards prior to delivery or pickup.
  • Kept up-to-date with industry trends and innovations in cake design.
  • Ordered additional supplies as needed to meet demand for decorated cakes.
  • Prepared detailed cost estimates for each individual cake design requested.
  • Developed strategies to increase sales of decorated cakes within the bakery.
  • Ensured compliance with food safety regulations while preparing decorated cakes.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment.

Food Service Worker

AAFES
Columbus, GA
03.2007 - 12.2009
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Delivered food orders promptly and accurately to guests tables.
  • Greeted customers upon arrival in the dining area.
  • Prepared beverages such as coffee, tea, soda..
  • Ensured that all foods were prepared according to health department regulations.
  • Followed established cash handling procedures when collecting payment from customers.

411 Operator

AT&T
Columbus, GA
06.2006 - 03.2007
  • Answered incoming calls and provided requested information to customers.
  • Adhered to company policies and procedures while handling customer calls.
  • Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Handled typing and data entry duties to correct and update electronic telephone directories.
  • Maintained a professional demeanor while handling customer calls.
  • Answered incoming calls and directed them to the appropriate department or individual.

Cashier Team Lead

Walmart
Slidell, LA
09.2003 - 08.2005
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Collected deposits or payments and arranged for billing.
  • Performed teller duties including check cashing, coin redemption, money orders, traveler's checks and other financial transactions.
  • Processed check cashing requests within established limits.

Education

Doctor of Ministry - Minister

Apex Technical School
Long Island City, NY
07-2013

Cosmetology Liscense - Hair Care

John Jay Cosmetology School
Slidell, LA
06-1997

High School Diploma -

Slidell High School
Slidell, LA
05-1995

Skills

  • Employee Scheduling
  • Store operations
  • Customer Service Management
  • Staff Oversight
  • Drawer counting
  • Opening and closing coordination
  • Cash Handling
  • Preparing Bank Deposits
  • Processing deposits
  • Customer Service
  • POS Systems
  • Drawer balancing
  • Cash Register Operation
  • Returns processing
  • Customer Assistance

Timeline

Key Holder Supervisor

L Brands Inc. Bath And Body Works
06.2020 - Current

Security Supervisor

Allied Universal Security Services
12.2017 - 05.2020

Security Officer

G4S
08.2016 - 12.2017

Assistant Store Manager

Dunkin Donuts Baskin Robbins
12.2010 - 11.2013

Food Service Worker

AAFES
03.2007 - 12.2009

411 Operator

AT&T
06.2006 - 03.2007

Cashier Team Lead

Walmart
09.2003 - 08.2005

Doctor of Ministry - Minister

Apex Technical School

Cosmetology Liscense - Hair Care

John Jay Cosmetology School

High School Diploma -

Slidell High School

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