Yolanda Aguilera
Auburndale,FL
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Friendly, patient, and always willing to hear what my customers are coworkers have to say. Good Listener.
Overview
33
33
years of professional experience
Work History
Sales Retention Specialist
Spectrum
02.2014 - 09.2022
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Going over customers bill by explaining it to them and answer questions about it.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed over 35 to 40 calls a day,
Accounting Clerk II
Charter Spectrum
02.1997 - 02.2014
- Assisted management with processing payments made by customers-by credit cards,cash,checks or money orders
- Processed/Researched misapplied payments.
- Processed chargebacks- due to being returned as unauthorized or fraudulent.
- Generated comprehensive reports refunds owed back to customers
- Maintained accounting reports generated for adjustments either credit or debits due to customers
- Backup for central cashier-processed money bag to be picked up by our Loomis people.
Customer Service Representative
Charter Spectrum
05.1995 - 02.1997
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Processed transfers,new installs or changes customers requested. upsold customer on our services.
Payroll Clerk
Aguilera Crewleading
06.1989 - 10.1993
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Processed W-2s and other weekly reports to remain in compliance with state and federal laws.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Turn payroll in on time for employees to be paid.
Education
Diploma -
Haines City Senior High School
Haines City, FL06.1989
Skills
- Good with billing/billing systems
- Building relationships And advocate for company and customer
- Product Management and Pricing
- Fast learner on new products that company offers
- Customer Relations
Languages
Spanish
Native or Bilingual
Same company
Overall I had worked for the same company over 27 years. enjoyed working in different departments and how the company worked and grew.
Timeline
Sales Retention Specialist
Spectrum
02.2014 - 09.2022
Accounting Clerk II
Charter Spectrum
02.1997 - 02.2014
Customer Service Representative
Charter Spectrum
05.1995 - 02.1997
Payroll Clerk
Aguilera Crewleading
06.1989 - 10.1993
Diploma -
Haines City Senior High School
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