Yolanda Alexander
Sacramento,CA
Summary
Dynamic Broker Associate at KB Home with a proven track record in competitive market analysis and customer relationship management. Expert in driving sales growth and training new agents, consistently exceeding community goals. Adept at navigating financing complexities, ensuring seamless transactions, and fostering strong client connections. Passionate about delivering exceptional service and results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Broker Associate - New Home Development
KB Home
Sacramento, USA
01.2015 - Current
- Demonstrates models/homes/home sites to discuss floor plans, general construction and options
- Overcomes sales and community goals as provided by management
- Receives offers, applications and answers questions about financing to perspective buyers
- Train new sales agents
- Documents sales transaction by following-up on loan applications and monitors sales and cancellations
- Completes accurate required paperwork, computer entries, and maintains sales files
- Conducts weekly follow-up calls with buyers
- Ensures that all sales models and the entire community are properly maintained
- Ensures that marketing materials are updated and ready for distribution to potential buyers
- Continually search for new prospects/customers through networking, referrals, and effective follow-up
- Will utilize competitive market analysis (CMA) and other data driven tools to sell homes
- Contacts real estate brokers and conducts presentations to draw brokers to KB communities
Closing Director - Asset Management
PEMCO LTD
Sacramento, USA
01.2010 - 01.2015
- Company Overview: Subcontractor for Housing of Urban Development
- Manage Housing of Urban Development assets from foreclosure to resell
- Review ratified sales contract package for completion
- Upon execution of the sales contract, confirm all work orders have been issued (i.e
- Lead Based Paint, Termite inspections, Ready to Close Inspections
- Review preliminary title report for completeness and accuracy
- Process estimated HUD 1's prepared by the closing agent
- This includes verifying that the sales amount, finance type, agent commissions, escrow fees, property tax and the net received by HUD are correct
- Calculate taxes owed on HUD properties
- Review and approve escrow instructions
- Review and approve grant deeds and statutory warranty deeds for escrow
- Process final HUDs for closing
- Clear all open demands such as HOA and Utilities
- Complete monthly closing goals set by HUD / PEMCO
- Resolve title issues for HUD assets placed in escrow
- Complete QC on a select number of preliminary closing documents
- Review and resolve Un-reconciled Cases
- Perform contract cancellation as required for non-compliance
- Process extension requests from the selling agents
- Ensure that all contracts close or be cancelled within 45 or 60 days depending on the finance type
- Subcontractor for Housing of Urban Development
Real Estate Sales Agent / Transaction Coordinator
Prudential Real Estate Northern California
01.2006 - 01.2010
- Generate client leads to buy, sell, and rent property
- Counsel clients on market conditions, prices, and mortgages
- Develop a competitive market price by comparing properties
- Create lists for real estate sale properties, with information location, features, square footage, etc
- Show properties to potential buyers and renters
- Present purchase offers to sellers
- Facilitate negotiations between buyers and sellers
- Review purchase contracts to ensure terms are met
- Promote properties with ads, listings, and open houses
- Prepare loyalty contracts, purchase agreements, rental agreements, deeds and other documents for each real estate transaction
Environmental Health & Safety Manager
Kaiser Permanente Northern California
01.1999 - 01.2006
- Manage the Environment of Care standards for Safety, Security, Hazardous Materials & Waste, Emergency Preparedness, & Fire / Life Safety for various Kaiser Permanente medical centers and satellite clinics
- Implements policy and procedures to ensure compliance with federal, state, regional, and local laws
- Maintains the departments' quality assurance programs
- Ensures customers receive quality service by acting as a consultant/resource for local administration, managers, physicians and staff on all matters related to environmental management, industrial hygiene and safety
- Performs needs assessments; conducts and participates in multidisciplinary team conferences and reviews customer satisfaction reports
- Acts as administrative liaison for all EH&S regulatory agency inspections and surveys, including JCAHO, Cal-EPA, DOHS, CalOSHA, and the State Fire Marshall
- Conduct accident investigation, follow-up and closure
- Communicates strategies, priorities and recommends corrective actions to facility leadership, department managers and employees
- Monitors the Service Area budgets and researches/explains variance
- Identifies opportunities to reduce costs and enhance quality of services
- Develops, implements, and presents EH&S training programs for the different facilities
- Conducts comprehensive audits of facility(s) EH&S programs to identify areas for improvement
- Serves as the chair to the safety committee
- Oversaw the hiring, training, scheduling and management of 2 supervisors, 110 EVS employees and 4 groundskeepers as dictated by the organization's ever-changing facility needs
- Ensured that quality assurance, department policies / procedures were adhered to
- Maintained strong department relationships
- Managed the daily operations of the department
- Worked closely with labor relations to ensure compliance with local contracts
- Oversaw department contracts
- Administered annual evaluations
- Participated in successful JCAHO accreditation
- Participated in committees such as Safety, Infection Control, Peer Group and Green Team
- Implemented plan to reduce red bag waste
- Prepared and managed department budget
Education
Real Estate -
Cosumnes River College
Sacramento, CA01.2010
Business Administration -
University of Phoenix
Sacramento, CA03-2008
Skills
- Competitive market analysis
- Customer relationship management
- Sales documentation
- Transaction coordination
- Financing knowledge
- Lead generation
- Expert Sales Trainer
- Goal-oriented
Certification
- Workplace Health and Safety Certification - UC Davis
- Health and Safety Trainer Certification - UC Davis
- Certified Train the Trainer - California Association of Realtors
Military Experience
Petty Officer, Naval Reserves
References
Professional references available upon request
Associations
- Sacramento Association of Realtors
- California Association of Realtors
- National Association of Realtors
- Real Estate Buyer's Agent Council
Licensures Clearances
California Department of Real Estate Broker's License
Accomplishments
- 2017 BIA Salesperson of the year
- KB Home Salesperson of the year
- KB Community of the year
Timeline
Broker Associate - New Home Development
KB Home
01.2015 - Current
Closing Director - Asset Management
PEMCO LTD
01.2010 - 01.2015
Real Estate Sales Agent / Transaction Coordinator
Prudential Real Estate Northern California
01.2006 - 01.2010
Environmental Health & Safety Manager
Kaiser Permanente Northern California
01.1999 - 01.2006
Real Estate -
Cosumnes River College
Business Administration -
University of Phoenix
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