Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yolanda Alford

Chicago,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level SHRM position. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Common Area Team Leader

Meijer,
02.2015 - Current
  • Provided courteous, friendly and expeditious service to customers and associates and modeled teamwork and collaboration for employees.
  • Encouraged career advancement, educating employees on potential career paths, identifying development needs for team members and recommending promotions where applicable.
  • Trained team thoroughly in operational duties, supporting completion of required onboarding modules and developing consistency in customer service and support.
  • Demonstrated clear communication with team members in organization, providing precise direction and task specificity.
  • Documented and applied disciplinary actions, providing ample opportunities for employee growth and development.

OFFICE MANAGER

SAFE HAVEN CHILD CARE ACADEMY, INC
07.2010 - 06.2015
  • Maintained computer and physical filing systems.
  • Created, maintained, and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

CO-MANAGER

SPEEDWAY LLC
02.2010 - 06.2012
  • Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

SOFTLINES MANAGER

SPORTS AUTHORITY
02.2008 - 05.2009
  • Administrative functions hire, train, mentor, and evaluate teams, handle employee relations and
  • Human resource issue completed weekly sales reports, controlled wage costs, team delegations, and visuals
  • Merchandising, maximizing sales by providing and delivering exceptional customer service.

STORE MANAGER

FOOTLOCKER, INC
07.2001 - 07.2007
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Associate of Science - Medical Billing & Coding

Colorado Technical University
Colorado Springs, CO
2012

Bachelor of Science - Business Administration, Human Resource Management

Western Governors University
Salt Lake City, UT
10.2024

Skills

  • Disciplinary Write-Ups
  • Customer Experience
  • Team leadership skills
  • Leadership and team building
  • Team collaboration and leadership

Certification

Payroll (4 years) Outlook (10+ years) Administrative Assistant (5 years) QuickBooks (5 years) Filing (5 years) Scheduling (10+ years) Planograms (7 years)Performance Management Succession Planning Merchandising (10+ years) Management (10+ years) Employee Orientation (7 years) Talent Management Interviewing Store Management Experience Retail Management.

Timeline

Common Area Team Leader

Meijer,
02.2015 - Current

OFFICE MANAGER

SAFE HAVEN CHILD CARE ACADEMY, INC
07.2010 - 06.2015

CO-MANAGER

SPEEDWAY LLC
02.2010 - 06.2012

SOFTLINES MANAGER

SPORTS AUTHORITY
02.2008 - 05.2009

STORE MANAGER

FOOTLOCKER, INC
07.2001 - 07.2007

Associate of Science - Medical Billing & Coding

Colorado Technical University

Bachelor of Science - Business Administration, Human Resource Management

Western Governors University

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Yolanda Alford