Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Special Achievement Award 1984 thru 1987, Certificate of Appreciation 1991 the 1996,
Additional Information
Additional work
Timeline
Generic

Yolanda Ambrose

Miami,FL

Summary

Agile and adaptable team leader with stellar speaking history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Customer service-oriented professional with enthusiastic personality and skills in leadership and communication. Ready to apply experience and knowledge in this position with this exciting organization.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Manager Of Customer Service

United States Postal Service
09.1983 - 12.2018
  • Managed the work of supervisors, carrier and clerk activities and operations.
  • Evaluated the daily workload and establishes work schedules and allocates work hours to meet service requirements.
  • Analyzed delivery and retail operations by observing and using data analysis and computer models to efficiently grow the business.
  • Prepared employees for change by establishing and maintaining continuous dialogue with employees.
  • Organized and expressed thoughts and information in a clear and concise manner while tailoring the message to the audience and engaging in active listening.
  • Established a positive and safe work environment conducive to increasing productivity through treating employees with dignity and respect.
  • Provided employees with the tools and support they needed to accomplish their goals.
  • Addressed labor relations issues and applied my knowledge of local and national agreements to resolve workplace conflicts and analyzed data on a regular basis to determine if adjustments to current operations are necessary to achieve goals.
  • Demonstrated trustworthiness and initiatives to accomplish work unit and organizational goals and objectives.

Substitute Teacher

Miami Dade County Public Schools
08.1980 - 08.1983
  • Led the 3rd grade class for 6 months, managing all classroom assignments, student needs and record keeping.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Instructed elementary students basic principles, concepts and instructional strategies to maximize learning.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

Education

Associate of Arts - Education

Tuskegee University
Tuskegee, AL
A.A

High School

Miami Jackson Senior High School
Miami, FL
1974

Skills

  • Public speaking
  • Program leadership
  • Issues resolution
  • Group and individual instruction
  • English instruction
  • Training and presentations

Accomplishments

  • Increased sales 80% over 3 months per yearMonetary award 2002 thru 2010.
  • Documented and resolved work related issues which led to changing the starting times and improved employee morale.

Certification

Certified interviewer and Instructor

Special Achievement Award 1984 thru 1987, Certificate of Appreciation 1991 the 1996,

The Special Achievement Awards were given to me for notable performance.

The Certificate of Appreciation was given to me for my dedication and contributions to the USPS.

Additional Information

Service Award for dedicated service during my career of 35 years of service to the Government of the United States

Additional work

Substitute Teacher

MDCPS— 2019 to 2023

Following Lesson plans if Teachers, guiding, instructing and assisting students daily to learn and

Understand various topics


2023 to present-Paraprofessional-Behavioral


Cutler Bay Middle

Assist teachers daily with students to adapt with oral connunications, pictures, writing skills and other technology to achieve their desired goals.



Timeline

Manager Of Customer Service

United States Postal Service
09.1983 - 12.2018

Substitute Teacher

Miami Dade County Public Schools
08.1980 - 08.1983

Associate of Arts - Education

Tuskegee University

High School

Miami Jackson Senior High School

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