Yolanda Anderson
Louisville,KY
Overview
19
19
years of professional experience
Work History
Warehouse Worker
Grainger
Louisville, KY
08.2025 - Current
- Operated warehouse equipment, ensuring adherence to safety protocols and operational standards.
- Assisted in inventory management, accurately labeling and organizing stock for efficient retrieval.
- Conducted regular quality checks on incoming and outgoing shipments to maintain accuracy and compliance.
Front Desk Agent
Residence Inn Marriott
Louisville, KY
12.2021 - 08.2025
- Managed check-in and check-out processes to ensure guest satisfaction and operational efficiency.
- Provided detailed information about hotel amenities, local attractions, and services to enhance guest experience.
- Resolved guest inquiries and issues promptly, maintaining high service standards at all times.
- Oversaw daily front desk operations, ensuring compliance with hotel policies and procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for guests.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
Precertification Specialist
ULP Physicians
Louisville, KY
07.2019 - 01.2025
- Coordinated precertification processes to ensure timely approvals for patient services.
- Reviewed clinical documentation to verify medical necessity and compliance with insurance requirements.
- Communicated effectively with providers and insurance companies to resolve authorization issues.
- Trained new staff on precertification protocols and system navigation for improved efficiency.
Patient Access Representative
University Of Louisville Hospital, Brown Cancer Center
Louisville, KY
07.2007 - 06.2019
- Facilitated patient check-in and registration processes to streamline admissions.
- Managed insurance verification and coverage inquiries for optimal patient access.
- Coordinated appointment scheduling for multiple departments, enhancing patient flow.
- Assisted patients with navigating healthcare systems and resolving access challenges.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Education
No Degree - Education
Central State University
Wilberforce, OHHigh School Diploma -
Fairdale High School
Louisville, KY05-1994
Associate Degree in Medical Coding - Medical Coding
ATA College
Louisville, KY05-2016
Skills
- Self-motivated and disciplined
- Prior authorization
- Insurance verification expertise
- Medical coding
- Medical terminology proficiency
- Data entry
- Guest registration
- Payment collection
Timeline
Warehouse Worker
Grainger
08.2025 - Current
Front Desk Agent
Residence Inn Marriott
12.2021 - 08.2025
Precertification Specialist
ULP Physicians
07.2019 - 01.2025
Patient Access Representative
University Of Louisville Hospital, Brown Cancer Center
07.2007 - 06.2019
No Degree - Education
Central State University
High School Diploma -
Fairdale High School
Associate Degree in Medical Coding - Medical Coding
ATA College