YOLANDA ARJONA
Chula Vista,CA
Summary
Seasoned travel professional with significant experience in coordinating travel plans and delivering exceptional client service. Strong ability to collaborate with teams or work independently and adapt to changing needs, ensuring seamless travel experiences. Skilled in itinerary planning, booking management, and problem-solving to achieve optimal results. Reliable and results-driven with focus on achieving client satisfaction and operational efficiency.
Overview
37
37
years of professional experience
Work History
BOUDOIR PHOTOGRAPHER/OWNER
Aphrodite's Boudoir
01.2021 - Current
- Conceptualized, founded and managed a mobile boudoir photography business, creating tailored, high-quality experiences for clients
- Established a successful startup by researching market opportunities, business legal requirements and licenses
- Created a vision, logo, branding, mission statement, business plan, and secured funding with a grant
- Designed exclusive, pampering photography sessions and delivered meticulously retouched images
- Created a bilingual brand and online presence to attract diverse clientele
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Organized a successful vendor booth at a bridal convention, generating significant interest among attendees
AIRPORT CUSTOMER SERVICE AGENT
Delta Air Lines
06.1997 - 08.2020
- Ensured travelers possessed the correct travel documents and visas, avoiding regulatory issues and government fines for the airline
- Excelled in various roles, including information, ticket sales, rebooking, gate duties, and lost baggage office operations
- Achieved the highest on-time performance rate for the San Diego station by quickly preparing late-arriving flights and boarding passengers efficiently
- Demonstrated advanced computer skills, surpassing 95% of staff in proficiency and problem-solving
- Handled irregular operations with expertise, ensuring smooth rebooking and resolving customer issues with compassion and professionalism
- Performed all duties across ticketing, gate, and baggage service office, one of the few agents trusted to handle all positions
- Publicly addressed and managed difficult situations with ease, effectively diffusing passenger stress and ensuring customer satisfaction during high-pressure moments
- Delivered elite customer service to First Class passengers and Delta SkyClub members, maintaining Delta’s service standards
CONCIERGE
Hilton Gaslamp Quarter
05.1999 - 11.2001
- Provided personalized recommendations and curated unique San Diego experiences for hotel guests
- Arranged reservations, travel plans, and specialty requests such as hot air balloon rides
- Maintained discretion and efficiency in resolving guest needs, enhancing the hotel’s reputation for high-end service
TRAVEL AGENT
Travel 800 / 1-800-Fly-Cheap
04.1994 - 06.1997
- Booked domestic and international travel for individuals and groups, focusing on affordable options
- Researched airline promotions and discounts to provide cost-effective solutions tailored to client needs
CUSTOMER SERVICE AGENT
Skywest Airlines
06.1991 - 08.1994
- Delivered attentive service to passengers, including VIPs and those requiring special assistance
- Ensured seamless boarding and travel experiences for customers while complying with regulatory requirements
- Supported operations through ticketing, gate, and baggage service roles, providing a well-rounded skill set for airline operations
AIRPORT RETAIL SALES
Host/Marriott International
04.1988 - 06.1991
- Supported retail gift shop sales, providing personalized assistance to travelers
- Recognized for exceptional service and featured on the cover of Marriott International Employee magazine
Education
Bachelor of Arts - International Business
San Diego State University
San Diego, CAAssociate of Arts - Travel And Tourism
San Diego Mesa College
San Diego, CA06.1990
Associate of Science - French
San Diego Mesa College
San Diego, CA06.1990
Skills
- Friendly Service Excellence
- Self-driven innovative professional
- Travel industry expert
- Experienced in domestic and international travel
- Superb attention to details
- Cross-selling and upselling
- Positive approach networking
- Affluent customer relationship management
- Cultural sensitivity
- Guidance for travelers with special needs
- Excellent in communication skills
- Experienced in research and Development
- Experienced in research and development
- Proficient in travel documentation requirements
- Familiarity with compliance regulations
- Poised under pressure
- Always hungry to learn!
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Italian
Elementary
Internships
American Express Travel
Council (Student) Travel
Timeline
BOUDOIR PHOTOGRAPHER/OWNER
Aphrodite's Boudoir
01.2021 - Current
CONCIERGE
Hilton Gaslamp Quarter
05.1999 - 11.2001
AIRPORT CUSTOMER SERVICE AGENT
Delta Air Lines
06.1997 - 08.2020
TRAVEL AGENT
Travel 800 / 1-800-Fly-Cheap
04.1994 - 06.1997
CUSTOMER SERVICE AGENT
Skywest Airlines
06.1991 - 08.1994
AIRPORT RETAIL SALES
Host/Marriott International
04.1988 - 06.1991
Bachelor of Arts - International Business
San Diego State University
Associate of Arts - Travel And Tourism
San Diego Mesa College
Associate of Science - French
San Diego Mesa College
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