Yolanda Barnett

• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Reconciled cash drawer at start and end of each shift, accounting for accuracy.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests..
• Built effective training and coaching techniques and role playing to encourage customer engagement and increased Customer Satisfactions Surveys and Lowes Credit Card quotas.
• Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
• Reviewed and resolved differences between accounting information and cash drawer.
• Analyzed purchases for signs of fraud.
• Received and processed customer payments.

• Worked with vendors to schedule more than 4 daily pickups and 160 weekly deliveries.
• Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups
• Consulted with customers about delivery and order preparation requests.
• Scheduled deliveries, monitored progress and communicated updates to customers.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
• Inspected merchandise for damage and accuracy against order documents.
• Submitted receipts and money received from deliveries at end of each shift.
• Verified load against delivery ticket before beginning every shift.
• Completed and submitted logs and paperwork every day to maintain records.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Operated vehicle safely in highly congested areas with no traffic violations

• Operated computer and imaging equipment to retrieve and enter data into electronic case records.
• Developed individual plans for self-sufficiency.
• Made referrals to appropriate services.
• Gathered information via telephone, mail or in person from clients applying for assistance.
• Inputted all gathered information and researched data on applicants into computer system.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Interviewed applicants and explained scope of different available benefits.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Communicated with people from various cultures and backgrounds on application process.
• Determined if applicants met eligibility for public assistance programs.
• Documented all communication with applicants and inputted information into system

• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
• Observed strict procedures to protect sensitive patient information, medical records and payment data.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Obtained payments from patients and scanned identification and insurance cards.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.

• Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
• Formulated focused and individualized resolutions aimed to peacefully settle disputes.
• Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
• Prepared written opinions or decisions regarding cases.
• Informed parties of relevant laws, regulations and constraints for cases.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.

Entered client details and notes into system for interdepartmental access and review.

• Processed debtor payments and updated accounts to reflect new balance.
• Worked with customer to create debt repayment plan based on current financial condition.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.