Yolanda Barrios-Garcia
Andy Frain Security Services
Greensboro,NC
1
Language
13
years of professional experience
Security Supervisor managing officer teams, incident reporting, and access control in high-traffic retail and event environments. Directs 27 guards during peak periods, oversees scheduling and performance evaluations, and conducts security audits to support staff safety and asset protection. Bilingual security professional applying CCTV monitoring, vendor screening, and emergency response coordination to maintain order and enforce security protocols.
Work History
Assistant Director
3 Years 9 Months- Supervise security staff activities to support daily coverage, professionalism, and policy compliance.
- Manage emergency response coordination with staff to support quick, orderly action during incidents.
- Coordinate with law enforcement on incidents requiring outside support or detailed follow-up.
- Evaluate security audits to confirm procedures are followed and identify recurring gaps.
- Organized professional responsible for ensuring employees are paid accurately and on time.
- Support incident reporting by documenting observations, actions taken, and follow-up needs clearly.
- Responsible for recruiting, interviewing, evaluating, and selecting qualified candidates for open positions within an organization
- Responsible for Monthly and Quarterly training completion.
- CPR trainer with the knowledge and skills to respond to medical emergencies involving cardiac arrest, breathing difficulties, or unconsciousness.
- Qualified professional responsible for instructing security personnel. Provides instruction on safety procedures, proper handling techniques, situational awareness, de-escalation, legal considerations, and the appropriate use of force.
- Apply conflict resolution techniques to de-escalate disputes and maintain a professional environment.
Security Supervisor
3 Years 3 Months- Apply security team leadership during peak mall traffic, leading team of 27 guards across busy shifts.
- Oversee daily shift coverage for team of 10 security personnel, balancing staffing needs, schedules, and performance expectations.
- Document incident reporting with clear, detailed records of events, findings, and follow-up actions.
- Conduct frequent security audits to identify physical security gaps, staff safety risks, and asset protection issues.
- Investigate incidents with functional management and security supervisors to clarify facts and support follow-up actions.
- Develop improved training methods that strengthen public safety awareness, officer readiness, and day-to-day protocol compliance.
- Screen vendors and contractors before granting access to restricted mall areas, maintain access control, and monitor policy compliance.
Security Dispatcher
2 Years- Responded to 8 calls per day to prioritize emergency and routine requests for security or medical assistance.
- Operated multi-line phone systems and two-way radios to route calls quickly to security officers and other personnel.
- Contacted police, fire, and ambulance services during emergencies to coordinate the proper response.
- Prepared incident reports and completed required forms to support follow-up and police department requests.
- Monitored fire alarm and security CCTV systems to help maintain building safety and identify developing issues.
Security Officer
2 Years- Greeted guests professionally and maintained a welcoming environment while keeping safety the top priority.
- Prepared detailed incident reports covering property damage, theft, unauthorized persons, and unusual activity.
- Escorted non-compliant individuals out of the building calmly and promptly while enforcing security procedures.
- Supported law enforcement and federal investigators with safe apprehensions, emergency response coordination, and follow-up investigations.
Education
High School Diploma
Associate of Arts - Associate in Arts-Business Admin and Accounting Pathway
Skills
Security team leadership
Conflict Resolution
Communication and Reporting
Incident reporting
Security audits
Emergency response coordination
Law enforcement coordination
Property assessments
Access control
Investigation program development
Security awareness programs
Conflict resolution
Vendor screening
Patrol procedures
Employee training
Languages
Spanish
Full Professional
Timeline
Assistant Director
Andy Frain Security Services
02.2023 - CurrentRead More
Security Supervisor
Andy Frain Security Services
11.2019 - 02.2023Read More
Security Dispatcher
Andy Frain Security Services
03.2016 - 03.2018Read More
Security Officer
Andy Frain Security Services
03.2014 - 03.2016Read More
Ben L. Smith High School
High School Diploma
Read More
Guilford Technical Community College
Associate of Arts from Associate in Arts-Business Admin and Accounting Pathway
Read More