YOLANDA BATES
Chicago,IL
Summary
7+ years of experience in third-party liabilities, fact-checking, administration, and scheduling. Proven ability to manage multiple tasks and improve operational efficiency. Project engineer candidate with a strong background in client relations, engagement initiatives, strategic communication, and project management. Expert in coordinating teams,meeting deadlines, and ensuring quality. Proficient in planning, resource allocation, and risk management. Known for problem-solving, adaptability, and delivering results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Participant engagement specialist/ Call center
Heartland Alliance Health
01.2023 - 11.2023
- Answered & navigated over 150 high-volume inbound and outbound calls per day, efficiently scheduling and reminding participants of appointments
- Routed calls to appropriate personnel or program in a timely manner
- Provided crucial administrative support for provider schedules
- Conducted comprehensive audits at 95% accuracy to ensure the quality and accuracy of program and participant data
Team Success- Admin/ purchasing assistant
Travel zap Inc.
02.2022 - 05.2022
- Streamlined appointment setting and schedule management, improving team efficiency
- Handled high volume of incoming calls, ensuring customer satisfaction
- Negotiated with new & consistent vendors, securing cost-effective deals
- Built strong vendor relationships through communication, enhancing business partnerships
- Managed payroll, accounts payable, and financial reporting, ensuring accuracy and compliance
- Keeping a low ratio to help save costs, streamline procurement, and minimize supply risks.
Legal Assistant
Von Briesen & Roper
03.2020 - 05.2021
- Prioritized and prepared essential legal documentation for the
- Conducted meticulous legal research and fact-checking
- Compiled comprehensive case evidence for over 1,000 clients.
- Increased client satisfaction by 28% by efficiently managing case files and promptly addressing inquiries.
Administrative Assistant/ Jr. Purchasing Agent
Rohrer Corporation
12.2017 - 09.2019
- Managed internal requisition and purchase order processes
- Identified and addressed procurement issues via Salesforce.
- Maintained office equipment for optimal functionality
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor's degree - Business administration & Marketing, Advertisement
Chicago State University
Chicago, ILConstruction/ Engineering Management
Revolution Workshop
Chicago, IL11-2024
High school diploma -
Chicago Bulls College Prep
Chicago, IL06.2013
Skills
- Customer Service
- AutoCAD
- Revit
- Salesforce
- Oracle
- Microsoft Office
- Accounts Payable
- Scheduling
- Data Entry
- Cross-functional coordination
- Auto Desk Construction Cloud
Affiliations
- Revolution Workshop
Certification
OSHA 10
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Participant engagement specialist/ Call center
Heartland Alliance Health
01.2023 - 11.2023
Team Success- Admin/ purchasing assistant
Travel zap Inc.
02.2022 - 05.2022
Legal Assistant
Von Briesen & Roper
03.2020 - 05.2021
Administrative Assistant/ Jr. Purchasing Agent
Rohrer Corporation
12.2017 - 09.2019
High school diploma -
Chicago Bulls College Prep
OSHA 10
Bachelor's degree - Business administration & Marketing, Advertisement
Chicago State University
Construction/ Engineering Management
Revolution Workshop
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