YOLANDA BAUTISTA-PEREZ
Chatsworth,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Revolution Mills LLC
2023.01 - Current
- Handle inbound customer contacts through various channels, such as telephone, e-mail, live chat, or physical mail, and process associated tasks
- Process customer orders, catalog requests, and other service inquiries promptly and accurately
- Undertake customer service-related projects and tasks assigned by supervisors, including web order processing, order and invoice proofing, order cancellations, secure handling of credit card information, customer correspondence, billing, returns processing, maintenance and update of customer profiles, and general office duties
- Perform other duties as needed to support the organization's ongoing needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Facilitated timely order processing and delivery by liaising between customers, sales representatives, and logistics teams.
Luxury and High-End Professional Photographer
Creative Studio Photography
2015.01 - Current
- Market and promote my business on social media to generate sales
- Grow my business by focusing on quality, customer service, and understanding the needs of every client
- Conduct business meetings with clients to introduce my services and negotiate with each client
- Experienced with Adobe Photoshop, Premiere Pro, and Lightroom
- Create and manage my business website to showcase past projects and portfolios.
Co-Owner
Dalton Nutrition
2020.01 - 2022.12
- Generated repeat business through excellent customer service
- Built a new store from the ground up by hiring and training a capable team
- Increased sales by creating and analyzing weekly inventory reports
- Generated repeat business by providing exceptional customer service and positive engagement
- Increased revenue by 15% by developing and implementing strategies to effectively improve operations.
Bilingual Talent Coordinator
Automation Personnel Services, Inc.
2018.06 - 2019.12
- Recruited, conducted applicant screening, interviewed, placed, counseled employees for manufacturing jobs
- Continously and adequately judged quality of an applicant for correct placement
- Worked flexible hours that included early mornings or late evening to staff late orders that come and conduct check in for new hire
- Managed multiple accounts that were assigned to me to staff in a timely manner
- Demonstrated excellent customer service skills, communication, clerical skills, and computer skills.
Administrative Assistant (Short Term. Assignment)
Carpet Express
2018.01 - 2018.05
- Answered incoming calls, entered purchase order, checked inventory, and expedited orders
- Quotation; created offers and informed customer of prices and delivery, sent technical information leaflets, samples to new and existing customers, processed technical inquiries, and followed-up on quotation in Dysis (similar to AS400).
Customer Service Representative
Integral Solutions
2016.08 - 2017.12
- Back office responsibility and first point of contact for all customer for all kinds of questions, problem solving matters, found solutions in cooperation with other personnel, payment control in QuickBooks, requested and distributed promotional material and performed general administration duties
- Developed relationship with current and potential clients by providing excellent customer service satisfaction
- Used technical skills and think outside of the box on a daily basis to improve workforce, and complete project assigned by manager, and meet deadlines.
Education
High School Diploma -
Morris Innovative High School
Dalton, GA12.2016
Skills
- Manage Work
- Customer Service
- Self-Motivated
- Communication
- Innovative and Adaptive
- Sales Support
- Collaborative Mindset
- Product Knowledge
- Consultative Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Volunteer Experience
Kid's Ministry Director, Iglesia de Dios Filadelfia, 01/2019, Present, Organize, plan, and execute weekend projects for kid's ministry to give back to local church community.
Timeline
Customer Care Representative
Revolution Mills LLC
2023.01 - Current
Co-Owner
Dalton Nutrition
2020.01 - 2022.12
Bilingual Talent Coordinator
Automation Personnel Services, Inc.
2018.06 - 2019.12
Administrative Assistant (Short Term. Assignment)
Carpet Express
2018.01 - 2018.05
Customer Service Representative
Integral Solutions
2016.08 - 2017.12
Luxury and High-End Professional Photographer
Creative Studio Photography
2015.01 - Current
High School Diploma -
Morris Innovative High School
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