YOLANDA BAUTISTA-PEREZ
Chatsworth,GA
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Mohawk Industries Inc
Remote
10.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recognized by Sr Director of Residential Customer Experience VP on many occasions by going above and beyond on resolving customers complaints and resolving major order issues.
- Managed high call volume with exceptional professionalism and efficiency.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Luxury and High-End Professional Photographer
Creative Studio Photography
Dalton, GA
01.2015 - Current
- Market and promote my business on social media to generate sales
- Grew my book of business by 50% YOY by focusing on quality, customer service, and understanding the needs of every client
- Conduct business meetings with high end clients to introduce my services, negotiate contract, and close each sales leads.
- Enhanced business operations by utilizing successful marketing and outreach strategies to bring in clients, close photography and cinematography sales and increase revenue.
- Trained new photographers in use of camera equipment and editing software.
- Experienced with Adobe Photoshop, Premiere Pro, and Lightroom
- Create and manage my business website to showcase past projects and portfolios.
- Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
Customer Care Representative
Revolution Mills LLC
Calhoun, GA
01.2023 - 09.2024
- Handle inbound customer contacts through various channels, such as telephone, e-mail, live chat, or physical mail, and process associated tasks
- Process customer orders, catalog requests, and other service inquiries promptly and accurately
- Undertake customer service-related projects and tasks assigned by supervisors, including web order processing, order and invoice proofing, order cancellations, secure handling of credit card information, customer correspondence, billing, returns processing, maintenance and update of customer profiles, and general office duties
- Perform other duties as needed to support the organization's ongoing needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Co-Owner
Dalton Nutrition
Dalton, GA
01.2020 - 12.2022
- Generated repeat business through excellent customer service
- Built a new store from the ground up by hiring and training a capable team
- Increased sales by creating and analyzing weekly inventory reports
- Generated repeat business by providing exceptional customer service and positive engagement
- Increased revenue by 15% by developing and implementing strategies to effectively improve operations.
Bilingual Talent Coordinator
Automation Personnel Services, Inc.
Dalton, GA
01.2018 - 12.2019
- Recruited, conducted applicant screening, interviewed, placed, counseled employees for manufacturing jobs
- Continously and adequately judged quality of an applicant for correct placement
- Worked flexible hours that included early mornings or late evening to staff late orders that come and conduct check in for new hire
- Managed multiple accounts that were assigned to me to staff in a timely manner
- Demonstrated excellent customer service skills, communication, clerical skills, and computer skills.
Administrative Assistant (Short Term. Assignment)
Carpet Express
Dalton, GA
01.2018 - 05.2018
- Answered incoming calls, entered purchase order, checked inventory, and expedited orders
- Quotation; created offers and informed customer of prices and delivery, sent technical information leaflets, samples to new and existing customers, processed technical inquiries, and followed-up on quotation in Dysis (similar to AS400).
Customer Service Representative
Integral Solutions
Dalton, GA
08.2016 - 12.2017
- Back office responsibility and first point of contact for all customer for all kinds of questions, problem solving matters, found solutions in cooperation with other personnel, payment control in QuickBooks, requested and distributed promotional material and performed general administration duties
- Developed relationship with current and potential clients by providing excellent customer service satisfaction
- Used technical skills and think outside of the box on a daily basis to improve workforce, and complete project assigned by manager, and meet deadlines.
Education
High School Diploma -
Morris Innovative High School
Dalton, GA12.2016
Skills
- Manage Work
- Self-Motivated
- Communication
- Innovative and Adaptive
- Collaborative Mindset
- Product Knowledge
- Problem resolution
- Time management
- Empathy and patience
- Active listening
Volunteer Experience
Kid's Ministry Director, Iglesia de Dios Filadelfia, 01/2019, Present, Organize, plan, and execute weekend projects for kid's ministry to give back to local church community.
Timeline
Customer Care Representative
Mohawk Industries Inc
10.2024 - Current
Customer Care Representative
Revolution Mills LLC
01.2023 - 09.2024
Co-Owner
Dalton Nutrition
01.2020 - 12.2022
Bilingual Talent Coordinator
Automation Personnel Services, Inc.
01.2018 - 12.2019
Administrative Assistant (Short Term. Assignment)
Carpet Express
01.2018 - 05.2018
Customer Service Representative
Integral Solutions
08.2016 - 12.2017
Luxury and High-End Professional Photographer
Creative Studio Photography
01.2015 - Current
High School Diploma -
Morris Innovative High School
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