Yolanda Torres-Bernard
Brooklyn
Summary
Accomplished Shift Supervisor at Starbucks, adept in staff management and customer satisfaction enhancement. Leveraged employee training and cash handling skills to significantly improve operational efficiency and foster a collaborative work environment. Proven track record in resolving customer complaints, ensuring a positive company image.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2002 - 05.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Receptionist
Diverse Printing & Graphics
06.1998 - 04.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Supported company correspondence by drafting and distributing memos and emails.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Organized, maintained and updated information in computer databases.
Receptionist
Modell's Distribution Center
06.1996 - 06.1998
- Managed incoming shipments, ensuring accurate inventory control and timely processing of goods.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Education
Bachelor of Science - Health Promotion
York College
Jamaica, NY06-2026
High School Diploma -
Jamaica High School
Jamaica, NY06-1996
Skills
- Customer-oriented
- Cash handling
- Staff management
- Employee training
Timeline
Shift Supervisor
Starbucks
06.2002 - 05.2007
Receptionist
Diverse Printing & Graphics
06.1998 - 04.2001
Receptionist
Modell's Distribution Center
06.1996 - 06.1998
Bachelor of Science - Health Promotion
York College
High School Diploma -
Jamaica High School
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