Yolanda Biebrich
Chandler,AZ
Summary
I excel in teamwork and collaboration, significantly improving office productivity. Demonstrated expertise in case management and a commitment to professionalism, achieving notable outcomes in client service and operational efficiency.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Child Support Enforcement Officer
State of Arizona Department of Economic Security
07.1997 - 10.2024
- Improved child support compliance by conducting investigations and monitoring cases.
- Educated parents about their rights and responsibilities concerning child support matters, fostering understanding and cooperation.
- Achieved successful outcomes for children''s well-being by working collaboratively with social workers, probation officers, and other professionals involved in cases.
- Maximized efficiency in case processing by utilizing advanced software applications and databases.
- Maintained up-to-date knowledge of federal, state, and local regulations governing child support enforcement practices.
- Managed caseload effectively to ensure prompt action on cases requiring attention or escalation.
- Contributed to a positive work environment within the office through active participation in team meetings and ongoing professional development activities.
- Increased child support collections by implementing effective case management strategies and ensuring timely followups.
- Enhanced enforcement efforts for better case resolution by collaborating with other agencies.
- Streamlined processes by maintaining accurate records, updating case files, and completing required documentation promptly.
- Reduced outstanding debts by negotiating payment plans with delinquent parents and pursuing wage garnishments when necessary.
- Promoted parent accountability through monitoring compliance with court orders and initiating enforcement actions as needed.
- Developed rapport with clients from diverse backgrounds, ensuring they felt respected throughout the process.
- Supported families in crisis situations through referrals to appropriate community resources, offering guidance during difficult times.
- Documented data and completed accurate updates to case records.
- Facilitated communication between custodial and non-custodial parents, resulting in more amicable resolutions.
Mary Kay Consultant
Mary Kay Cosmetics Ltd
05.1995 - 06.1997
- Achieved monthly sales targets through proactive outreach efforts and attention to client needs.
- Stayed current on industry trends, updating product knowledge regularly to better serve clients'' needs.
- Negotiated payment plans or discounts when necessary to close deals while maintaining profitability.
- Delivered exceptional customer service, addressing concerns promptly and ensuring positive experiences.
- Organized and hosted engaging product parties, showcasing the latest Mary Kay products to potential customers.
- Developed strong rapport with clients through active listening skills and an empathetic approach to individual needs.
- Streamlined inventory management processes, ensuring accurate record-keeping and timely order fulfillment.
- Demonstrated exceptional organizational skills in managing schedules, appointments, and follow-ups efficiently.
- Enhanced client relationships through consistent follow-up and attentive communication, resulting in repeat business.
- Tailored skincare regimes for clients based on their unique skin types and concerns, fostering trust in Mary Kay products.
- Encouraged potential clients to explore Mary Kay products by offering free samples or demonstrations during consultations.
- Collaborated with team members for successful sales events, leading to increased revenue and team growth.
- Increased customer satisfaction by providing personalized consultations and tailored product recommendations.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Identified client needs and recommended products based on preferences and requirements.
- Maintained counter and display areas for cleanliness and organization.
- Provided personalized skincare recommendations to specifically target top concerns.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Located and targeted potential customers with successful cold-calling techniques.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Legal Assistant/Secretary to the General Manager
Edgar & Soto, P.C.
10.1993 - 03.1995
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Assisted attorneys with reviewing and organizing witness reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Provided excellent customer service to clients by addressing inquiries promptly and professionally.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Handled confidential information in professional manner.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Arts - Interior Design
University of Mississippi
Oxford, MS05.1987
Associate of Arts - General
Central Arizona College
Coolidge, AZ05.1984
Skills
- Organizational abilities
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Adaptability and Flexibility
- Goal Setting
- Professionalism
- Problem-solving aptitude
- Case Management
Languages
Spanish
Native or Bilingual
Timeline
Child Support Enforcement Officer
State of Arizona Department of Economic Security
07.1997 - 10.2024
Mary Kay Consultant
Mary Kay Cosmetics Ltd
05.1995 - 06.1997
Legal Assistant/Secretary to the General Manager
Edgar & Soto, P.C.
10.1993 - 03.1995
Bachelor of Arts - Interior Design
University of Mississippi
Associate of Arts - General
Central Arizona College
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