Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Bocanegra

VACAVILLE,CA

Summary

Dynamic leader with expertise in small business operations and customer relations, previously at Carniceria La Reyna. Excelled in team leadership and client service, enhancing customer satisfaction by 20%. Skilled in negotiation and relationship building, fostering a collaborative workplace culture. Proven track record in project management and talent development, driving business success.

Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.

Overview

34
34
years of professional experience

Work History

Owner

CARNICERIA YOLI
11.2012 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Manager

Carniceria La Reyna
02.2001 - 08.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Executive Secretary

Dept Of Justice
01.1996 - 04.2000
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
  • Fostered positive office environment, addressing administrative challenges promptly.
  • Volunteered to help with special projects of varying degrees of complexity.

Head of Personnel Control

City Hall
11.1991 - 12.1995
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

GED -

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Team oversight
  • Negotiation
  • Talent development
  • Crisis management
  • Customer service
  • Decision-making
  • Teamwork and collaboration
  • Team leadership

Timeline

Owner

CARNICERIA YOLI
11.2012 - Current

Manager

Carniceria La Reyna
02.2001 - 08.2011

Executive Secretary

Dept Of Justice
01.1996 - 04.2000

Head of Personnel Control

City Hall
11.1991 - 12.1995

GED -

Santa Rosa Junior College

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