Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Bogan

Kansas City,MO

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Resourceful and personable [CSR] with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Service Coordinator

Numotion
06.2019 - Current
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Assessed customer needs and developed solutions to meet needs.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
  • Participated in meetings and discussions with internal and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Customer Service Representative

DST Systems
04.2012 - 01.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Admitting Representative

St. Lukes Medical Hospital
10.2006 - 01.2010
  • Verified patient details and insurance coverage and collected co-pays.
  • Registered patients for labs, surgeries and radiology.
  • Calculated collectible amount due for procedures.
  • Arranged forms and charts for each patient.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Trained new staff on filing, phone etiquette and other office duties.

Education

Associate of Science - Certified Nursing

Penn Valley Community College
Kansas City, MO
04.1995

High School Diploma -

Benton Harbor High School
Benton Harbor, MI
06.1987

Skills

  • Corporate Law
  • Pollution Prevention
  • Client Advocacy
  • Social Justice
  • Quality Standards
  • Meeting Facilitation
  • Family Service Plans
  • Coordinate Events
  • Business Analysis
  • Ongoing Client Support
  • Assigning Cases
  • Patient Service and Assistance
  • Building Rapport and Trust
  • Document Verification
  • Applicant Support and Service
  • Email Correspondence
  • Demographics Information
  • Government Regulations
  • Operational Efficiency
  • Telephone Communication
  • Phone Inquiries
  • Business Correspondence
  • Wire Transfer
  • Public Health
  • Health Care System
  • Program Follow-Up and Assessment

Timeline

Service Coordinator

Numotion
06.2019 - Current

Customer Service Representative

DST Systems
04.2012 - 01.2019

Admitting Representative

St. Lukes Medical Hospital
10.2006 - 01.2010

Associate of Science - Certified Nursing

Penn Valley Community College

High School Diploma -

Benton Harbor High School
Yolanda Bogan