Yolanda Borrego
141 Spur Ranch Ave. North Las Vegas,NV
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure maximum customer satisfaction and loyalty. Collaborative team player adept at adapting to changing needs and consistently prioritizing efficient and empathetic service to achieve results. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Client Service Representative
Progressive Insurance Companies
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Data Entry Specialist Temp
Aristocrat Group
03.2023 - 06.2023
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
Fraud Intake Coordinator
Capital One
08.2022 - 11.2022
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Billing Specialist
Cox Communications
07.2021 - 08.2022
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Used data entry skills to accurately document and input statements.
Bank Teller
Wells Fargo & Company
10.2018 - 10.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Head Cashier
Lowe's Home Improvement Northwest
09.2012 - 05.2018
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Scale Operator
Republic Services
05.2017 - 04.2018
- Operated weigh scales and issued tickets.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Worked with the management team to implement the proper division of responsibilities.
- Safely directed traffic and pedestrians around heavy construction machinery and debris.
- Reported all accidents, damage and malfunctions involving company equipment to management.
- Monitored all loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
- Invoiced, collected monies due and settled accounts each day.
- Verified hazardous material product descriptions and determined any discrepancies in the paperwork.
Clerical Assistant
Nevada Early Intervention Services
08.2015 - 11.2015
- Received and routed medical records.
- Input data into computer programs and filing systems.
- Audited records for accuracy.
- Received and processed medical records requests.
- Sorted materials and file according to guidelines.
- Reviewed charts and flag incomplete or inaccurate information.
- Processed patient admission and discharge documentation.
- Adhered to all facility, company and legal guidelines.
- Responded to materials requests and retrieved necessary information.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Maintained front office and scheduled visits.
Auditor
Sam's Club
02.2012 - 10.2012
- Gathered, logged and monitored all shipping data.
- Took corrective action in the case of accidents and delays to minimize extra expenses.
- Monitored the workshop work flow for 12 employees.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Identified potential shoplifters and alerted management.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Compiled general ledger entries on short schedule with 100% accuracy.
Customer Service Associate
Target
01.2010 - 02.2012
- Operated a cash register for cash, check and credit card transactions with great accuracy.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Stocked and replenished merchandise according to store merchandising layouts.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Provided information regarding charge accounts and loyalty programs.
Adset/Customer Service Associate
Kohls
02.2008 - 11.2009
- Operated a cash register for cash, check and credit card transactions.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Alerted customers to upcoming sales events and promotions.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Applied Science - Business And Managerial Economics
College of Southern Nevada
Las Vegas, NV05.2022
High School Diploma -
College of Southern Nevada
Las Vegas, NV06.2008
Skills
- Discrepancy Resolution
- Invoice Documentation Management
- Relationship Building
- Financial Documentation
- Data Analysis and Organization
- Word Processing
- Microsoft Office
- Call center experience
- Inquiry Handling
- Check Inspection and Validation
- Billing and Invoicing
- Escalation management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Supervised team of 20 staff members.
- Earned Bank Teller Three Year Excellence Pin for outstanding customer service.
Languages
English
Full Professional
Timeline
Client Service Representative
Progressive Insurance Companies
05.2023 - Current
Data Entry Specialist Temp
Aristocrat Group
03.2023 - 06.2023
Fraud Intake Coordinator
Capital One
08.2022 - 11.2022
Billing Specialist
Cox Communications
07.2021 - 08.2022
Bank Teller
Wells Fargo & Company
10.2018 - 10.2021
Scale Operator
Republic Services
05.2017 - 04.2018
Clerical Assistant
Nevada Early Intervention Services
08.2015 - 11.2015
Head Cashier
Lowe's Home Improvement Northwest
09.2012 - 05.2018
Auditor
Sam's Club
02.2012 - 10.2012
Customer Service Associate
Target
01.2010 - 02.2012
Adset/Customer Service Associate
Kohls
02.2008 - 11.2009
Associate of Applied Science - Business And Managerial Economics
College of Southern Nevada
High School Diploma -
College of Southern Nevada
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