Yolanda Bracho
Las Vegas,NV
Summary
Proven hospitality professional with extensive experience at high-profile venues like Hank’s Fine Steaks & Martinis. Excelled in group reservations management and bilingual communication, enhancing guest loyalty and streamlining service processes. Demonstrates exceptional organizational and leadership abilities, ensuring seamless operations and outstanding customer service. Skilled in POS systems and Microsoft Office, adept at fostering a welcoming atmosphere for all guests.
Overview
17
17
years of professional experience
Work History
Hostess/Cashier
Hank’s Fine Steaks & Martinis
05.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Food and Beverage Server
Aliante Casino Hotel Spa
08.2022 - 03.2024
- Took orders and relayed them to the bartenders in a timely and accurate manner.
- Built strong relationships with many frequent patrons to cultivate guest loyalty.
- Assist bartender with additional task as necessary.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Reviewed identification in accordance with state and federal laws for serving alcohol.
- Remained focused, calm and professional during peak rush hours.
- Performed all opening, closing, and shift change duties to keep the casino running smoothly and the teams ready to meet customer needs.
VIP Lounger Server
Top of the World Restaurant & Lounge at the Strat
01.2021 - 02.2022
- Delivered exceptional service by greeting and serving guest in a timely, friendly manner.
- Streamlined beverage service processes by organizing glassware displays according to type.
- Outstanding ability to work in stressful and loud environments.
- Contributed to increased sales by recommending premium beverages and menu items based on guests'' preferences.
- handled cash, credit card transactions, and comps as required.
- Bussed, cleared, cleaned, and set tables in a quiet and efficient manner.
- Knowledge of opening and closing duties.
Hostess/Cocktail Server
AquaKnox at the Venetian Hotel and Casino
02.2008 - 02.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Provide fast, friendly service and take food and drink orders in a friendly matter.
- Kept up with current menu items, garnishes, ingredients, and preparation techniques.
- Run side work duties and during service and before closing shifts.
Education
Diagnostic Medical Sonography -
College Os Southern Nevada Charleston Campus
Las Vegas, NVSkills
Group reservations management
Hospitality service expertise
Bilingual/Spanish ability to read, write and translate
Detailed to multi-task in a busy, fast-passed and under pressured environment
Outstanding customer service, disciplined, detail oriented, and self-driven
Computer skills Microsoft word, excel, west-law, and power point
Familiar with open table, aloha, micros, POS system and check-in yelps
Facility to learn fast and self-motivated
Outstanding skills in organization, problem solving and leadership
Management skills in hospitality industry and business operations
Timeline
Hostess/Cashier
Hank’s Fine Steaks & Martinis
05.2024 - Current
Food and Beverage Server
Aliante Casino Hotel Spa
08.2022 - 03.2024
VIP Lounger Server
Top of the World Restaurant & Lounge at the Strat
01.2021 - 02.2022
Hostess/Cocktail Server
AquaKnox at the Venetian Hotel and Casino
02.2008 - 02.2019
Diagnostic Medical Sonography -
College Os Southern Nevada Charleston Campus
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