Yolanda Bradford-Jackson
Winter Garden,FL
Summary
Healthcare professional with extensive experience in patient care coordination and communication. Demonstrated success in managing multidisciplinary treatment plans and ensuring compliance with regulations. Skilled in maintaining accurate patient records and improving patient satisfaction through quality assurance and conflict resolution strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator Consultant
Greater Vision Healthcare Services
Ocoee, FL
01.2024 - Current
- Ensured that all necessary paperwork was completed accurately prior to admission or discharge.
- Facilitated communication between healthcare providers, patients and families in order to coordinate optimal care.
- Served as a liaison between patients, physicians, hospitals, insurance companies and other involved parties.
- Maintained accurate patient records, including medical histories, test results, treatments and progress notes.
- Organized meetings between staff members to discuss new policies or changes in existing regulations.
- Reviewed relevant literature related to healthcare trends in order to stay informed about current best practices.
- Monitored patient care plans to ensure compliance with established standards and protocols.
- Coordinated discharge planning activities for patients leaving hospital or long-term care facilities.
- Assisted with the development of multidisciplinary treatment plans tailored to meet individual needs.
- Managed billing procedures for health services rendered by providers within the facility.
Contract Recruiter Consultant
GenCare Staffing Solutions
Orlando, FL
07.2023 - 01.2024
- Negotiated contracts between employers and contractors, ensuring compliance with labor laws.
- Identified appropriate incentives such as referral bonuses or sign-on bonuses that could be used during the recruitment process.
- Evaluated candidate resumes against job requirements to determine suitability for roles.
- Monitored performance of contracted personnel throughout duration of their assignments.
- Maintained up-to-date knowledge of industry trends related to contract staffing solutions.
- Managed full cycle recruiting process from sourcing, interviewing, onboarding.
- Assisted in developing training materials related to contracting policies and procedures.
- Developed and maintained effective working relationships with hiring managers and internal teams to ensure successful recruitment process.
- Participated in career fairs and job expositions to promote employer brand awareness.
- Coordinated on-site interviews with hiring managers and candidates for contract positions.
- Conducted screening interviews, assessed candidates' qualifications, and provided recommendations for the selection of qualified applicants.
- Collaborated with Human Resources team members to coordinate onboarding activities for new hires.
- Developed recruitment strategies to attract top talent for contract positions.
- Utilized Applicant Tracking Systems to track applicants and manage open requisitions.
- Analyzed market data related to competitive salary rates for contract workers.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Alternate Administrator
Florida State Nurse Registry
Clermont, Flo
01.2020 - 04.2023
- Compiled data from multiple sources into comprehensive reports for management review.
- Maintained filing system for important documents such as contracts and invoices.
- Processed payroll information according to established guidelines.
- Assisted with budget preparation and tracking of expenses.
- Assisted in the development of new administrative systems, procedures and policies.
- Developed spreadsheets to track project progress, budgets and other related data.
- Designed forms and templates to streamline workflow processes within organization.
- Ensured compliance with health and safety regulations within the office environment.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
Director of Staffing
GenCare Staffing Solutions
Orlando, FL
06.2016 - 04.2023
- Reviewed resumes from external recruiters and determined if they met requirements set by hiring teams.
- Conducted interviews with potential candidates, assessed their qualifications, and made hiring decisions.
- Researched trends in the labor market regarding wages, benefits, competition.
- Established relationships with college placement offices, alumni groups, and other sources of qualified talent.
- Provided guidance on compensation packages including salaries, bonuses, stock options.
- Managed the onboarding process for new hires, including background checks, drug screens, and orientation sessions.
- Designed training programs to orientate new employees about company policies and procedures.
- Created job postings and advertised available positions in various media outlets.
- Developed and implemented recruitment strategies to attract qualified candidates for open positions.
- Attended job fairs to promote company's brand awareness among potential applicants.
- Maintained records of all recruiting activities in Applicant Tracking System.
- Analyzed turnover data to determine areas where improvements could be made in employee retention efforts.
- Coordinated exit interviews with departing employees to gain insight into reasons for leaving the organization.
- Collaborated with department heads to identify staffing needs and develop appropriate recruiting plans.
- Identified opportunities for improvement in staffing processes through data analysis or feedback from stakeholders.
- Prepared reports summarizing recruitment activity for senior management review.
Assistant Home Care Adminstrator
Partners In Healthcare Education
Altamonte Springs, FL
03.2015 - 06.2016
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Handled confidential information with discretion and integrity.
- Provided HR administrative assistance to management team.
- Performed accounting or financial analysis.
- Responded promptly to customer inquiries regarding products or services offered.
- Generated purchase orders when necessary while adhering to company purchasing policies.
- Reviewed all incoming correspondences on behalf of executive staff prior to distribution.
- Assisted with special projects as assigned by management team members.
- Performed data entry into various computer systems accurately and efficiently.
- Provided support with onboarding new employees including preparing paperwork and scheduling orientation sessions.
- Acted as liaison between management team members and other departments within the organization.
Facility Administrator
The Gardens at Oakland ALF
Oakland, Flo
07.2011 - 11.2015
- Assisted with onboarding new employees by providing training materials and resources.
- Organized special events held at the facility such as training seminars or conferences aimed at promoting professional development among staff members.
- Assisted with budgeting activities for the facility, including forecasting expenses, tracking revenue streams and monitoring costs associated with running the facility.
- Maintained accurate records of all work performed on the premises, as well as any repairs or upgrades that have been completed.
- Supervised staff members assigned to various departments within the facility in order to ensure efficient workflow processes are being followed.
- Conducted performance reviews for staff members on an annual basis in order to identify areas where improvement is necessary.
- Scheduled preventative maintenance for all equipment in the facility.
- Worked closely with executive management team in developing strategic plans for achieving long-term objectives set forth by upper management.
- Managed daily operations such as payroll, customer service, inventory control, and other administrative tasks related to running a facility.
Human Resources Manager
Caring First Home Health
Winter Park, FL
03.2014 - 01.2015
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Ensured compliance with federal, state and local employment laws.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
Education
High School Diploma -
Marianna High School
Marianna, FL05-2001
Skills
- Patient coordination
- Effective communication
- Staff training
- Healthcare management
- Patient care coordination
- Medical terminology proficiency
- Conflict resolution
- Insurance verification
- HIPAA compliance
- Healthcare administration
- Maintaining patient records
- Discharge planning
- Regulatory compliance
- Patient record management
- Healthcare policy knowledge
- Electronic health records management
- Clinical documentation
- Clinical staff management
- Healthcare marketing
- Performance evaluation
- Performance metrics
- Employee supervision
- Patient satisfaction
- Health information systems
- Goal attainment
- Business development
- Quality assurance controls
- Time management abilities
- Schedule management
- Problem-solving
- Critical thinking
- Professionalism
Certification
- Clinical Practice Guidelines Training
- Medication Technician Certification
- HIPPA Certification
- Axxess, HHA Exchange and SchedFox EMR Training
- Medical Terminology Certification
- Customer Service in Healthcare Training
- Project Management for Healthcare Certfication
- [Number] GPA3.6
Timeline
Healthcare Coordinator Consultant
Greater Vision Healthcare Services
01.2024 - Current
Contract Recruiter Consultant
GenCare Staffing Solutions
07.2023 - 01.2024
Alternate Administrator
Florida State Nurse Registry
01.2020 - 04.2023
Director of Staffing
GenCare Staffing Solutions
06.2016 - 04.2023
Assistant Home Care Adminstrator
Partners In Healthcare Education
03.2015 - 06.2016
Human Resources Manager
Caring First Home Health
03.2014 - 01.2015
Facility Administrator
The Gardens at Oakland ALF
07.2011 - 11.2015
High School Diploma -
Marianna High School
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