Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Affiliations
Accomplishments
Timeline
Generic

Yolanda Bradley

Olive Branch,MS

Summary

Group Therapy, Medication Administration, Conflict Management, Motivational Interviewing, Child & Family Counseling, Applied Behavior Analysis, Cognitive Behavioral Therapy, Behavior Management Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Professional and helpful Volunteer with 3years of expertise helping State of MDHS with social service. Talented at assisting with [awareness and commutation to accomplish helping people that is in need. Consistently maintained respectable appearance and demeanor to represent organization in positive way at all times. Polished individual boasting background writing grant proposals and conducting extensive research. Bilingual Social Services Director considered multitasking leader with terrific interpersonal and communication skills. Focused Social Services Director proudly offering over 1 years of experience hiring, mentoring and training talented staff members. Flexible professional knowledgeable in laws related to welfare and crisis intervention. Skilled and smart leader remains calm in stressful environments. Conscientious Social Services Director promoting 2-year career meeting with community members to understand local needs. Smart employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking and reliable case worker with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Dedicated student interested in applying excellent communication and interpersonal skills to a case manger role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Dedicated student interested in applying excellent communication and interpersonal skills to a manger role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Dedicated student interested in applying excellent communication and interpersonal skills to a manger role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Case Manager

Desoto Economics Assistance DHS
Hernando, MS
11.2015 - Current
  • My duties includes assessing client needs, listening to concerns, evoking motivation to change, problem-solving, information giving, referrals to community agencies and coordination of care providers.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Monitored client progress through regular follow-up contacts.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Maintained up-to-date case records with case activity status.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Developed individualized care plans with input from clients and their families.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Provided referrals to appropriate health care providers or other community resources.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Provided crisis intervention support for clients in emergency situations.
  • Conducted home visits to assess the safety of living environments for clients.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Educated clients about mental health conditions, medications and self-care techniques.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Transitioned clients to different providers based on progress or needs.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Participated in professional development activities related to case management best practices.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
  • Attended court hearings as a representative of the organization when needed.
  • Supported family members by providing information on local support groups.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Organized group activities to provide socialization opportunities for clients.
  • Advised staff members on effective strategies for working with challenging client behaviors.
  • Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Consulted with staff on resolution of complex service issues.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Spoke to community groups to explain and interpret purposes, programs, and policies.
  • Prepared and maintained budgets, personnel records or training manuals.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Researched and analyzed community needs to determine program directions and goals.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
  • Provided hands-on and proactive leadership to community services staff.
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Directed activities of professional and technical staff members and volunteers.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Recruited, interviewed, and hired volunteers and staff.
  • Implemented and evaluated staff, volunteer or training programs.
  • Represented organizations in relations with governmental and media institutions.
  • Oversaw fundraising activities and preparation of public relations materials.
  • Educated clients about available resources and how to access them effectively.
  • Provided crisis intervention services when needed.
  • Created discharge plans that outlined post-treatment steps for successful reintegration into society following completion of treatment program and services.
  • Collaborated with multidisciplinary teams to develop strategies for meeting clients' goals.
  • Provided guidance on navigating the criminal justice system after release from incarceration.
  • Maintained accurate documentation of case notes in the computer system according to regulations.
  • Monitored client progress on a regular basis by reviewing records and conducting interviews.
  • Advocates for the rights of clients within systems of care that are involved in their lives.
  • Attended court hearings related to cases involving family law matters such as guardianship or adoption proceedings.
  • Developed long-term relationships with clients by providing emotional support throughout their recovery process.
  • Assessed client needs and developed individualized service plans to meet those needs.
  • Coordinated referrals for medical care, housing, legal assistance, and other social services as necessary.
  • Assisted clients with completing applications for benefits such as food stamps or Medicaid.
  • Developed and maintained case management plans in accordance with agency policies and procedures.
  • Conducted home visits to assess the safety of clients' living environments and provide support for their daily activities.
  • Participated in team meetings and professional development activities to stay current on best practices in case management.
  • Provided information on mental health issues such as depression or anxiety to help educate individuals about symptoms they may be experiencing.
  • Identified potential barriers that could impede progress towards achieving desired outcomes while developing solutions to address them quickly and efficiently.
  • Facilitated communication between clients, families, community organizations, and other agencies to ensure appropriate services were provided.
  • Conducted assessments of risk factors associated with abuse or neglect among vulnerable populations including children, seniors, people with disabilities.

Family Support Services/Medical Social Worker

Tennessee Department of Children's Services
Memphis, TN
02.2021 - 10.2024
  • Working Cases, placements for the child or children, court appearance, home visits, and school visits
  • Getting the family all the resources that is needed to keep the child or children in the household.
  • Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
  • Developed individualized service plans with clients to address their identified goals.
  • Maintained lists of resources helpful to clients.
  • Attended team meetings and provided feedback on case updates and treatment recommendations.
  • Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
  • Participated in professional development activities such as seminars, workshops, trainings.
  • Developed workable solutions for recurring problems for individuals and families.
  • Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
  • Conducted assessments of client needs, strengths, and resources to develop treatment plans.
  • Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
  • Maintained accurate records of client progress and interactions according to agency standards.
  • Maintained thorough case history records and wrote detailed reports.
  • Collaborated with family members to provide comprehensive support services to clients.
  • Provided crisis intervention services for clients experiencing acute distress.
  • Interviewed clients individually and in family groups to determine services to best address specific needs.
  • Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage.
  • Implemented social service interventions to achieve treatment goals and address client needs.
  • Educated clients about the impact of trauma on mental health and well-being.
  • Assessed safety risks for children living at home or in foster care settings.
  • Visited clients at residence for home study assessments to assist courts with custody decisions.
  • Engaged in community outreach and program development to support patient and caregiver needs.
  • Identified and addressed financial and emotional barriers to discharge and recovery.
  • Directed protective placement, case management, parent education and family reunification activities.
  • Collaborated with multidisciplinary team of mental health case managers and disability workers.
  • Provided mental health support to homeless clients and connected each with community resources.
  • Assisted individuals experiencing homelessness by providing referrals for emergency shelter placements.
  • Provided supportive counseling services for victims of abuse or neglect.
  • Administered conflict resolution strategies to help families resolve disputes.
  • Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
  • Actively advocated for systemic change within organizations that serve vulnerable populations.
  • Counseled and prepared residents for transition to independent living.
  • Provided direct clinical social work services to individuals and families in a mental health setting.
  • Offered grief and bereavement counseling to support family members after death of loved ones.
  • Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
  • Advised families regarding guardianship arrangements when appropriate.
  • Participated in court proceedings related to cases involving children or vulnerable adults.
  • Facilitated group therapy sessions for clients with similar issues or experiences.
  • Completed intake assessments with patients and drafted community re-entry plans following treatment.
  • Compiled socio-psychiatric case histories to facilitate accurate diagnoses.
  • Reduced unnecessary risk of institutional care by treating high-risk clients living in communities.
  • Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy.
  • Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
  • Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
  • Evaluated and addressed individual client needs and concerns.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Maintained and developed community relationships to support various client referrals.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
  • Assisted homeless clients with procuring mental health support and other various community resources.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Performed psychosocial assessments and documented casework.
  • Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
  • Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Led family therapy sessions between children and siblings to remediate conflict and build healthy relationships.
  • Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications.
  • Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
  • Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
  • Organized and compiled socio-psychiatric case histories to facilitate accurate diagnoses.

Education

Bachelor's degree - Social Work

Mississippi State University
06.2021

Associate - PSYCHOLOGY, Social Worker

NORTHWEST COMMUNITY COLLEGE
04.2018

Associate - High School Diploma

GATEWAY HOME SCHOOL
05.2005

Skills

  • Records Management
  • Care Coordination
  • Health History Documentation
  • Regulatory Compliance
  • Utilization Review
  • Referral Coordination
  • Needs Assessment
  • Community Outreach
  • Chronic Disease Management
  • Case Management

References

  • Percy Bradley, 901-292-0966
  • Michelle Horn, 901-383-0762
  • Nicole Abrams, 901-364-0312

Languages

English
Full Professional

Certification

CPR CERTIFCATION

SOCIAL WORKER CERITIFICATION

CASE MANGER CARITIFICATION

Affiliations

Singing

Going to Church with me family.

Cooking

Shopping

Accomplishments

  • Being a mother, and wife
  • Working as a manger and leading my unit to success.

Timeline

Family Support Services/Medical Social Worker

Tennessee Department of Children's Services
02.2021 - 10.2024

Case Manager

Desoto Economics Assistance DHS
11.2015 - Current

Bachelor's degree - Social Work

Mississippi State University

Associate - PSYCHOLOGY, Social Worker

NORTHWEST COMMUNITY COLLEGE

Associate - High School Diploma

GATEWAY HOME SCHOOL
Yolanda Bradley