Yolanda Briggs
Detroit,MI
Overview
24
24
years of professional experience
Work History
Employee
DTE Energy
Detroit, MI
06.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Maintained cleanliness and organization of work areas to ensure safety.
- Followed safety protocols to minimize accidents and injuries on site.
- Adapted quickly to changing priorities and workflows as needed.
Manager
KFC
Detroit, MI
12.2002 - 06.2005
- Immediately addressed issues with customers so that they could be successfully resolved.
- Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered customer telephone calls promptly and in an appropriate manner.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Processed cash and credit payments rapidly and accurately.
Manager
Burger King
Detroit, MI
11.2001 - 12.2003
- Immediately addressed issues with customers so that they could be successfully resolved.
- Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
- Communicated clear expectations and goals to each team member.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Processed cash and credit payments rapidly and accurately.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered customer telephone calls promptly and in an appropriate manner.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Education
High School Diploma -
Benjamin O.Davis Aerospace Technical High School
Detroit, MI1990
Timeline
Employee
DTE Energy
06.2021 - Current
Manager
KFC
12.2002 - 06.2005
Manager
Burger King
11.2001 - 12.2003
High School Diploma -
Benjamin O.Davis Aerospace Technical High School