Summary
Overview
Work History
Skills
Timeline
Generic

Yolanda Brisco

Frisco,Texas

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Branch Manager

Cottonwood Financial LLC/CNG Holdings Inc.
08.2021 - Current
  • Provide an exceptional Customer Experience every time to all current and potential customers during every interaction
  • Recruit and Interview new Associates
  • Train, Manage and provide Feedback regarding Associate's overall Performance
  • Consistently meets monthly Performance goals
  • Account Management, i.e. Utilizes Company’s Software to Process Loan Applications, Refinance Loans, Process Cash and Debit Card Payments In Store/Remotely
  • Executes Collection/Recovery efforts for Customers with Defaulted Loans
  • Educate Customers on all offered Products including the Application Process
  • Marketing
  • Data Entry
  • Preparation, Negotiation and Execution of Loan Documentation In Store/Remotely
  • Balance Cash Drawer/Safe and Process Cash Payments, Transfers and Deposits
  • Safeguard and Maintain Customer Information
  • Opens and Closes Store per Company’s Safety Policies
  • Partners interdepartmentally utilizing various Microsoft Applications to effectively resolve Customer Related Issues

Assistant Property Manager

Accolade Property Management
09.2019 - 08.2021
  • Provided Assistance to the Property Manager with all Coordination, Management and Operational Duties of an Assigned Community.
  • Oversaw the Community and Staff in Property Manager’s Absence.
  • Effectively Addressed Concerns/Issues of Current and Prospective Residents.
  • Maintained Daily, Accurate Posting and Deposit of all Monetary Transactions including Resident Billing Reconciliation.
  • Executed Aggressive Collection Practices on Delinquencies.
  • Preparation, Negotiation and Execution of Rental Contracts and Lease Renewals.
  • Processing and Review of all Rental Applications.
  • Conducted Move In/Move Out inspections of Apartments.
  • Monitored Resident Satisfaction through various Methods of Communication.
  • Maintained Knowledge of Competitor Pricing in the Area.
  • Assisted with Leasing Efforts and Tours when needed

Property Manager

M & T Property Management
10.2017 - 08.2019
  • Maintained Occupancy Rate at 100%.
  • Daily Management and Coordination in all Aspects of a Tax Credit Apartment Housing Operational Duties, Property and Staff; including Enforcement of all Community Rules.
  • Created Marketing Strategies and Efforts to promote Interest in the Community.
  • NOI Budget Preparation and Adherence.
  • Developed strong Business Relationship with Vendors, Current and Prospective Residents.
  • Collection of Rental Payments, Security Deposits and Damage Fees, Billing Reconciliation and Accurate Posting/Deposit of all Monetary Transactions.
  • Aggressively pursued Delinquencies in a Timely Manner.
  • Filing of Evictions and followed through on the Collection Process.
  • Application Processing for Approval/Denials.
  • Contract Preparation, Negotiation and Execution per the Company’s Standards and Regulations; Initial Lease and Lease Renewals.
  • Resident and Community File Audits and Maintenance.
  • Routine Property and Monthly Unit Inspections.
  • Monitoring of all Work Orders and Ordering of all Office and Maintenance Supplies.
  • Coordination and Follow-Up with Vendors regarding Maintenance Request.
  • Accurate and Timely Report Submission.
  • Effective Complaint/Conflict Resolution.

Property Manager

Huff Management Company
10.2016 - 10.2017
  • Management and Coordination in all aspects of a Rural Development Housing Operational Duties, Property and Staff; including Enforcement of all Community Rules.
  • Created Marketing Strategies and Efforts to promote Interest in the Community.
  • Met or Exceeded Annual NOI Goals.
  • Conducted Market Surveys to maintain Competitive Rental Rates.
  • Developed and Maintained strong Business Relationships with Vendors, Current and Prospective Residents.
  • Collection of Rental Payments, Security Deposits and Damage Fees, Billing Reconciliation and Daily, Accurate Posting/Deposit of all Monetary Transactions.
  • Aggressively pursued Delinquencies in a Timely Manner.
  • Filed Evictions and followed through on the Collection Process.
  • Applicant Application Processing.
  • Contract Preparation, Negotiation and Execution per the Company’s Standards and Regulations; Initial and Lease Renewals.
  • Conducted Routine Property and Monthly Unit Inspections.
  • Audited and Maintained all Community Files.
  • Updated and Maintained Tenant Information in Boston Post Software System daily.
  • Monitoring of all Work Orders and Ordering of Office and Maintenance Supplies.
  • Monitoring, Coordination and Follow-Up with Maintenance/Vendors regarding Maintenance Request.
  • Provided Effective Complaint/Conflict Resolution.

Leasing Consultant

Earl Investments, LLC
09.2014 - 10.2016
  • Delivered an Excellent Customer Experience by providing Personalized Service, Established and Maintained Positive Rapport with Vendors, Current and Prospective Residents.
  • Accompanied Prospective Residents on Tours of the Property, Units, and Commercial Buildings of interest.
  • Processed Rental Applications, Conducted Credit and Criminal Background Checks to qualify Applicants for an Apartment.
  • Accurate Collection and Daily Bank Deposit of Rental Payments, Security Deposits and Damage Fees; Aggressively pursued Delinquencies in a Timely Manner.
  • Preparation, Negotiation and Execution of Rental Contracts per the Company’s Standards and Regulations.
  • Managed Lease Renewals.
  • Coordination and Follow-Up of Property’s Vendor Call-Out and Maintenance Request.
  • Updated and Maintained Resident Information in Rent Manager Software System daily.

VA Intake/Staffing Coordinator/Field Supervisor

ComForcare Senior Services
02.2005 - 08.2013
  • Aided wartime Veterans and their Spouses in receiving Benefits to pay for Caregiver Services via the Veterans’ Aid and Attendance Program.
  • Full-Life Cycle Recruiting, Supervision and Training of DSW/CNA Staff.
  • Developed and facilitated new-hire orientations.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Direct oversight of Personal Care Services provided to Clients while making Collaborative Efforts with External Partners to ensure Client’s individual needs were met.
  • Staffing, Scheduling, Employee time Tracking for Payroll, and Complaint Investigation with effective Resolution.
  • After hours On-Call Assistance to Clients and Employees when necessary.
  • Navigated the Company’s Health Manager System to Manage and Coordinate Office Workflow and Administrative Duties to support 85 Employees and 65 Clients.


Skills

  • Microsoft Office

  • Leadership

  • Budgeting

  • Sales

  • Organizational Skills

  • Interpersonal Skills

  • Time Management

  • Conflict Resolution

  • Customer Experience

  • Customer Retention

  • Scheduling

  • Account analysis expertise

  • Relationship building and management

  • Staffing optimization

Timeline

Branch Manager

Cottonwood Financial LLC/CNG Holdings Inc.
08.2021 - Current

Assistant Property Manager

Accolade Property Management
09.2019 - 08.2021

Property Manager

M & T Property Management
10.2017 - 08.2019

Property Manager

Huff Management Company
10.2016 - 10.2017

Leasing Consultant

Earl Investments, LLC
09.2014 - 10.2016

VA Intake/Staffing Coordinator/Field Supervisor

ComForcare Senior Services
02.2005 - 08.2013

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Yolanda Brisco