Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Brock

Jacksonville

Summary

Dynamic and detail-oriented professional with experience at Amazon, excelling in order picking and processing. Proven ability to enhance order accuracy and efficiency through effective team collaboration and meticulous attention to detail. Recognized for strong communication skills and a commitment to customer satisfaction, ensuring a positive experience in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Order Picker

Amazon
04.2022 - 04.2025
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Crew Member

Wendys Restaurant
03.2023 - 05.2024
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew Member

Chic-Fil-A
09.2021 - 06.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Customer Service Representative

ADT Security
04.2020 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Scanning Coordinator

Ingles Markets Inc
08.2014 - 06.2020
  • Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
  • Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
  • Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
  • Enhanced inventory accuracy by diligently scanning and updating product information in the system.

Education

Georgia Gwinnett College
Lawrenceville, GA

Archer High School

Skills

  • Order picking
  • Order picking and processing
  • Product picking
  • Picking accuracy
  • Warehouse safety
  • Warehouse operations
  • Product packing
  • Loading and unloading
  • Shipping and receiving
  • Heavy lifting
  • Team collaboration
  • Record keeping
  • Workplace organization
  • Quick learner
  • Motivated team player
  • Staff training
  • Customer service
  • Attention to detail
  • Cash register operations
  • Dependable and reliable
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Crew Member

Wendys Restaurant
03.2023 - 05.2024

Order Picker

Amazon
04.2022 - 04.2025

Crew Member

Chic-Fil-A
09.2021 - 06.2022

Customer Service Representative

ADT Security
04.2020 - 05.2021

Scanning Coordinator

Ingles Markets Inc
08.2014 - 06.2020

Georgia Gwinnett College

Archer High School

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Yolanda Brock