Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Brown

SAN DIEGO,CA

Summary

Reliable and upbeat [Customer Service Professional] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Vitamin Clerk

Ocean Beach Organic Market
Ocean Beach, CA, CA
08.2021 - 12.2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased business sales utilizing Customer knowledge.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.C

Cashier

Ocean Beach Organic Market
08.2021 - 12.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Crossed-Trained in various departments
  • Answered questions about store policies and addressed customer concerns.
  • Managed over 50 call per day

Supervisor/Cashier

Grocery Outlet
02.2013 - 04.2021
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Built positive relationships with customers to increase repeat business.

Hotel Front Desk Agent

Wyndham Worldwide Corp
02.2006 - 11.2008
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

Some College (No Degree) - Accounting

San Diego City College
San Diego, CA

Skills

  • Consultative Sales Approach
  • Loyalty Programs
  • Sales Contracts
  • Supplements Knowledge
  • Merchandise Receiving and Handling
  • Operate Cash Register
  • Item Ticketing and Pricing

Timeline

Vitamin Clerk

Ocean Beach Organic Market
08.2021 - 12.2022

Cashier

Ocean Beach Organic Market
08.2021 - 12.2022

Supervisor/Cashier

Grocery Outlet
02.2013 - 04.2021

Hotel Front Desk Agent

Wyndham Worldwide Corp
02.2006 - 11.2008

Some College (No Degree) - Accounting

San Diego City College

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Yolanda Brown