Yolanda Brown
Lewisville,TX
Summary
Detail-directed, problem solver, proficient communication skills. Knowledge and experience in management with real estate, apartment leasing, title, bankruptcy, foreclosures, claims and underwriting. People- oriented skills effective collaboration with managements, clients, coworkers, and vendors, to build a positive and cohesive business relationships. I am capable of handling leading multi- level projects, exceeding goals and establishing new revenues with proven customer service satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager/Apartment Leasing Consultant
Alist Staffing
Dallas, TX
03.2022 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Property Manager
Drever Management/ Mitchell Lofts
01.2017 - 03.2022
- Coordinated maintenance, operations, safety inspections, and building code compliance
- Organize and review all lease signing contracts, documents, and materials to ensure a seamless process for the applicants
- Analyzed, updated, and negotiated commercial leases
- Marketed the brand to increase online and in-person traffic by maintaining a visible on key aggregated and partner sites
- Began energy and sustainability audits of properties.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Assistant
North American Title Company Escrow
01.2016 - 01.2017
- Assist officers, manager, and clients to close escrow files in a timely manner
- Resolving and satisfying client requests and issues
- Opened orders, input closing statements and prepare final documents
- Performed superior customer service and care through excellent communication and organizational skills when assisting with day-to-day operations both face-to-face and vie telephone/email.
Claims/ Underwriting
CoreLogic QC
01.2014 - 01.2016
- Review invoices and industry knowledge to determine if expenses submitted are reimbursable according to FNMA guidelines
- Evaluate debt to ratios, loan to value ratios, credit score, property valuation etc
- Provided accurate information in response to customers modification needs
- Educated customers on a variety of loan products and available credit options
- Review and analyze supporting documentation for necessary information, such as Property preservation vendor invoices, HOA/ COA Dues, Tax summaries, Insurance Dec pages, and Bankruptcy/Foreclosure Attorney Invoices
- Meet Daily quotas through an independently managed portfolio.
Education
Real Estate Certificate -
North Lake Community College
05.2008
Skills
- Detail-directed
- Problem solver
- Proficient communication skills
- Knowledge and experience in management with real estate
- Apartment leasing
- Title
- Bankruptcy
- Foreclosures
- Claims and underwriting
- People-oriented skills
- Effective collaboration with managements
- Clients
- Coworkers
- And vendors
- To build positive and cohesive business relationships
- Handling leading multi-level projects
- Exceeding goals and establishing new revenues with proven customer service satisfaction
- Coordinated maintenance
- Operations
- Safety inspections
- And building code compliance
- Organize and review all lease signing contracts
- Documents
- And materials to ensure a seamless process for the applicants
- Analyzed
- Updated
- And negotiated commercial leases
- Marketed the brand to increase online and in-person traffic by maintaining a visible on key aggregated and partner sites
- Began energy and sustainability audits of properties
- Assist officers
- Manager
- And clients to close escrow files in a timely manner
- Resolving and satisfying client requests and issues
- Opened orders
- Input closing statements and prepare final documents
- Performed superior customer service and care through excellent communication and organizational skills when assisting with day-to-day operations both face-to-face and via telephone/email
- Review invoices and industry knowledge to determine if expenses submitted are reimbursable according to FNMA guidelines
- Evaluate debt to ratios
- Loan to value ratios
- Credit score
- Property valuation
- Etc
- Provided accurate information in response to customers modification needs
- Educated customers on a variety of loan products and available credit options
- Review and analyze supporting documentation for necessary information
- Such as Property preservation vendor invoices
- HOA/ COA Dues
- Tax summaries
- Insurance Dec pages
- And Bankruptcy/Foreclosure Attorney Invoices
- Budgeting
- Property management
- Reporting
- Training/ development
- Market analysis
- MS Windows
- Powerpoint
- Excel
- Trusted key holder
- Customer service focus
- Leasing and sales
- Team player
- Negotiations expert
- Financial oversight
- Employee Performance Evaluations
- Product and service knowledge
- Recruiting and interviewing
- Contract Management
- Policy Enforcement
- Customer Relationship Management (CRM)
- Compliance understanding
- Customer rapport
- Marketing tactics
- Consulting
- Employee engagement
- Money Handling
- Project management abilities
- Orientating and training
- Microsoft Office expertise
- Customer Relations
- Team motivation
- Workload Management
- Staff Training and Development
- Recruitment and hiring
- Employee performance evaluation
- Customer Service
- Human Resources Management
- Process Improvement
- Project Planning
- Performance Evaluations
- Positive Attitude
- Analytical Skills
- Active Listening
- Multitasking
- Professional Demeanor
- Teamwork and Collaboration
Affiliations
Volunteer with non-profit organization Konnect To The Konnection. Participate in mud run for charity and community actives
Timeline
Assistant Manager/Apartment Leasing Consultant
Alist Staffing
03.2022 - Current
Property Manager
Drever Management/ Mitchell Lofts
01.2017 - 03.2022
Assistant
North American Title Company Escrow
01.2016 - 01.2017
Claims/ Underwriting
CoreLogic QC
01.2014 - 01.2016
Real Estate Certificate -
North Lake Community College
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