Yolanda Brown
Milwaukee,WI
Summary
Dedicated professional with over a decade of experience in customer service, supervising, and store management. Seeking to apply expertise in a Customer Service role with a reputable company to further develop skills and contribute to organization's success. Passionate about delivering exceptional service and fostering positive customer relationships to drive business growth. Eager to take on new challenges and advance within a dynamic work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Amazon
Milwaukee, WI
09.2024 - Current
- Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
- Used hand-held scanners and physical logs to accurately track item movements.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
- Stored and secured packages in designated areas to prevent damage and theft.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Shipped items and performed boxing, packing, labeling, and preparation of related documents.
Assistant Store Manager
Claire’s
Glendale, WI
03.2025 - 07.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Increased customer satisfaction by performing precise and efficient ear piercings in a clean, sanitary environment.
- Contributed to sales goals through upselling additional products such as earrings or care solutions after completing each piercing procedure.
Food and Beverage Supervisor
Potawatomi, Hotel and Casino
Milwaukee, WI
10.2022 - 08.2024
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Oversaw work of bartenders and beverage servers.
- Enhanced customer satisfaction by efficiently managing beverage inventory and ensuring timely beverage service.
- Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
- Ensured strict compliance with all health code regulations, leading to consistently high inspection scores for the department.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
SUPERVISOR/ CASHIER
Potawatomi Hotel & Casino
Milwaukee, WI
08.2019 - 08.2020
- Addressed escalated customer complaints and restored customer satisfaction with timely resolution.
- Trained and mentored staff members in customer service, cash handling, and company policies.
- Operated and trained employees on proper and efficient POS system functions.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
SUPPORTIVE HOME-CARE
Outreach Health Services
Milwaukee, WI
08.2018 - 07.2019
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
- Perform a variety of duties as requested by client, such as obtaining household supplies.
- Empty and clean wastebaskets, and transport other trash and waste to disposal areas.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
PERSONAL CARE AIDE
State Of Wisconsin Iris
Milwaukee, WI
02.2018 - 07.2018
- Care for client during periods of incapacitation, providing companionship, personal care, and help in adjusting to new lifestyles.
- Transport client in and out wheelchair to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
- Provide client with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for client by changing bed linens, washing and ironing laundry, cleaning.
- Accompany client to doctor's offices or on other trips outside the home, providing transportation, assistance, and companionship.
- Change dressings.
Education
GED High School Equivalency - undefined
MULTICULTURAL COMMUNITY SERVICES
Milwaukee, WI03.2003
Skills
- Strong Communication
- Management
- Customer Service Skills
- Team Leadership
- Problem Solving
- Time Management
- Organization & Prioritization
- Cash handling accuracy
Certification
- Photo Technician
- Child Care
Timeline
Assistant Store Manager
Claire’s
03.2025 - 07.2025
Retail Store Associate
Amazon
09.2024 - Current
Food and Beverage Supervisor
Potawatomi, Hotel and Casino
10.2022 - 08.2024
SUPERVISOR/ CASHIER
Potawatomi Hotel & Casino
08.2019 - 08.2020
SUPPORTIVE HOME-CARE
Outreach Health Services
08.2018 - 07.2019
PERSONAL CARE AIDE
State Of Wisconsin Iris
02.2018 - 07.2018
GED High School Equivalency - undefined
MULTICULTURAL COMMUNITY SERVICES