Romalynn Feraro
Stockton,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Content Review Specialist
BCForward
12.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Evaluated program effectiveness using quantitative data analysis methods, informing future improvements and policy changes.
- Leveraged technology platforms such as web-based applications or databases to improve data collection, analysis, reporting capabilities within the program framework.
Office Assistant/Medical Technologist/Caregiver
Brookdale Senior Living Center
02.2013 - 11.2015
- Organized patient files, answering calls, scheduling patient appointments, processing files, communicating with family members, administer medications, ordering prescription refills, assist patients with activities of daily living.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Input medical tests and clinical results data into computer using EHR for storage and retrieval.
Customer Service Specialist
Best Buy
04.2012 - 09.2014
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
Education
Diploma -
Edison High School
Stockton, CA01.2006
Skills
- Content Review
- Task Delegation
- Coaching and Mentoring
- Feedback Management
- Administering Medications
- Time Management
- Customer Relations
References
- Andrew Martinez, 1 (510) 565-9464
- Jessica Longoria, 1 (408) 498-2440
- Angelique Umipig, (209) 222-1204
Timeline
Content Review Specialist
BCForward
12.2017 - Current
Office Assistant/Medical Technologist/Caregiver
Brookdale Senior Living Center
02.2013 - 11.2015
Customer Service Specialist
Best Buy
04.2012 - 09.2014
Diploma -
Edison High School
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