Yolanda Burch
Long Island City,NY
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management.
Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Customer-savvy Job Title accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
11
11
years of professional experience
Work History
Front of the House Team Member
Flagship Facility Services Inc.
12.2019 - 11.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Cashier
Brooklyn Harvest Market
05.2019 - 03.2020
- Addressed customer needs and made product recommendations to increase
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier Team Lead
Great Northern Food Hall
10.2017 - 08.2019
- Performed store opening,
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained team members on cash register operation and cash handling.
- Handled cash with high accuracy and took care to check bills for fraud.
Cleaning Crew Member
Love&Quchies
04.2015 - 08.2018
- Used time management and efficient cleaning methods to meet deadlines.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Hot Chef
Pret A Manger
09.2015 - 05.2018
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained well-organized mise en place to keep work consistent.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Education
GED -
Young Adult Learing Acdemy
Manhattan,NY06.1991
Skills
- Guest relations
- Allergy awareness
Timeline
Front of the House Team Member
Flagship Facility Services Inc.
12.2019 - 11.2025
Cashier
Brooklyn Harvest Market
05.2019 - 03.2020
Cashier Team Lead
Great Northern Food Hall
10.2017 - 08.2019
Hot Chef
Pret A Manger
09.2015 - 05.2018
Cleaning Crew Member
Love&Quchies
04.2015 - 08.2018
GED -
Young Adult Learing Acdemy