YOLANDA BURNS
Milwaukee,United States
Summary
Dynamic Student Success Liaison with over 6 years of experience in enhancing student retention and achievement at Milwaukee Area Technical College. Proficient in collaboration with faculty and support departments, ensuring students navigate academic processes successfully. Achieved compliance with FERPA regulations while maintaining meticulous records using EAB tools. Proven track record of coordinating impactful workshops and events aimed at personal and academic development. Eager to leverage skills and expertise to contribute positively to student success initiatives.
Overview
13
13
years of professional experience
Work History
Student Success Liaison/ Student Supervisor Trainee
Milwaukee Area Technical College
Milwaukee, United States
03.2022 - Current
- Facilitated student retention and success through effective outreach, guidance, and referrals to pertinent services.
- Collaborated with faculty, advisors, and support departments to eliminate barriers to student achievement.
- Maintained precise records of student interactions and follow-up outcomes utilizing EAB tools.
- Guided students in navigating college processes, financial aid, and academic resources.
- Coordinated workshops and events centered on academic achievement, wellness, and personal development.
- Ensured compliance with FERPA regulations while demonstrating sensitivity to diverse student needs.
Registration Specialist
Milwaukee Area Technical College
Milwaukee, United States
08.2014 - 01.2020
- Executed student registrations, transcript requests, and enrollment verifications promptly and efficiently.
- Managed student records (physical and microfiche) and adeptly responded to inquiries.
- Supported testing path validation ensuring accuracy and functionality.
- Managed attorney correspondence and court-related documentation with precision.
- Adhered to FERPA regulations while collaborating across departments to enhance student service delivery.
Bookstore Associate
Milwaukee Area Technical College
Milwaukee, United States
09.2013 - 12.2015
- Assisted with the coordination of graduation activities and management of student purchase accounts.
- Provided financial aid guidance and referred students to relevant academic resources.
- Conducted high-volume transactions with precision and maintained confidentiality.
- Trained new employees, managed inventory, and ensured compliance with loss prevention protocols.
Education
Bachelor of Science - Psychology
Lakeland University
Plymouth, United States03-2026
Associate of Applied Science - Psychology
Plymouth Wisconsin
United States03-2026
Skills
- MS Office Suite (Excel, Word, PowerPoint)
- Adobe Acrobat
- Cosmo
- CRM systems
- FERPA
- Reporting
- Records management
- Fraud prevention
- Crisis intervention
- Strong verbal, written, and interpersonal communication skills
- Excellent attention to detail and organizational abilities
- Proven ability to manage workload independently and effectively
- Conflict resolution
- Client relations
- Problem-solving
- Commitment to service excellence
- Teamwork
- Planning
- Coordination
- Process improvement
- Advocacy
- Bachelor's Degree
- Higher Education Student Affairs
- Student Retention
- Program Implementation
- Student Support Services
- Goal Setting
- Employee Supervision
- Compliance
- Budget Management
- Coaching
- Diversity and Inclusion
- Facilitation
- Financial Acumen
- Assertiveness
- Mediation skills
- Influencing skills
- Representative experience
Accomplishments
Selected as one of the high-potential professionals for a competitive leadership development program focused on strategic thinking, cross-functional collaboration, and organizational impact.
LANGUAGES
English (Native)
Timeline
Student Success Liaison/ Student Supervisor Trainee
Milwaukee Area Technical College
03.2022 - Current
Registration Specialist
Milwaukee Area Technical College
08.2014 - 01.2020
Bookstore Associate
Milwaukee Area Technical College
09.2013 - 12.2015
Associate of Applied Science - Psychology
Plymouth Wisconsin
Bachelor of Science - Psychology
Lakeland University