Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Byrd Caldwell

Mableton,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Dollar General Store
10.2016 - 07.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Preschool Teacher

Mightly Childcare Learning Center
09.2012 - 08.2015
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Assisted and supervised 12 children through entire school day.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Supervised student teachers to provide objective feedback.
  • Created safe and nurturing learning environment for preschoolers.
  • Established positive relationships with students and families.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Guided students to develop social, emotional and physical skills.
  • Monitored classroom to verify safe and secure environment.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Modeled positive behavior and communication skills for students.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Organized and supervised large and small group activities.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Supported students in developing self-esteem and self-confidence.
  • Incorporated music, art and literature into curriculum.
  • Utilized creative teaching strategies to engage students in classroom.
  • Developed innovative activities to engage young children in learning process.
  • Assessed student progress and provided feedback on educational development.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Developed and implemented behavior management plans.
  • Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

Call Center Representative

Pars Cars
02.2012 - 07.2012
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed and updated databases to handle customer data.

Warehouse Worker

Marshalls & HomeGoods
09.2011 - 01.2012
  • Sorted materials for scanning to meet production goals.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Priced and tagged products.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Teacher's Assistant

Early Childcare And Learning Center
01.2011 - 10.2011
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Reviewed lesson material with students individually or in small groups.
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
  • Supervised residential and day treatment children during class and on field trips.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Established safe play environment for children.
  • Encouraged child involvement in classroom experiences and group interaction.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Promoted learning and social development through structured and unstructured playtime.
  • Restocked supplies and personal hygiene products for use by students.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.

Customer Service Representative

Walmart
02.2007 - 04.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.

Sales Floor Associate

Dillard's
08.2005 - 08.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Processed payments and provided receipts to establish proof of transaction.
  • Utilized customer feedback to improve services and apply best practices.
  • Regularly reviewed promotional materials to verify accuracy of product information.
  • Recommended accessories and complementary purchases to boost revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Key Holder

Payless Shoe Source
07.2004 - 08.2005
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

High School Diploma -

Mcnair High School
Atlanta, GA
05.2004

Skills

  • Active Listening
  • Customer Service
  • Money Handling Abilities
  • Professional Telephone Demeanor
  • Problem Resolution
  • Client Relations
  • Call Center Operations
  • Attention to Detail
  • Adaptability
  • Payment Processing
  • Key Holder Experience
  • Order Fulfillment

Timeline

Customer Service Representative

Dollar General Store
10.2016 - 07.2017

Preschool Teacher

Mightly Childcare Learning Center
09.2012 - 08.2015

Call Center Representative

Pars Cars
02.2012 - 07.2012

Warehouse Worker

Marshalls & HomeGoods
09.2011 - 01.2012

Teacher's Assistant

Early Childcare And Learning Center
01.2011 - 10.2011

Customer Service Representative

Walmart
02.2007 - 04.2009

Sales Floor Associate

Dillard's
08.2005 - 08.2006

Key Holder

Payless Shoe Source
07.2004 - 08.2005

High School Diploma -

Mcnair High School

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Yolanda Byrd Caldwell