Yolanda Cabral
Summary
Results-driven professional with over 18 years of experience in customer service, utility billing, and office management. Expert in resolving complex customer issues and managing billing processes with precision. Highly adaptable to new technologies and evolving environments, ensuring efficient operations and seamless transitions. Dedicated to maintaining high standards of service and accuracy, fostering strong client relationships and contributing to organizational success.
Overview
19
19
years of professional experience
Work History
Office Manager
City of Avenal
01.2015 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated onboarding and training for new hires, ensuring a smooth transition into their roles.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Utility Billing Clerk
City of Avenal
03.2006 - Current
- Facilitate utility billing processes through precise manual entry of meter readings.
- Maintain and update customer account information in the billing system.
- Prepare and reconcile billing reports and ensure timely distribution of bills.
- Assist in the resolution of billing discrepancies and perform adjustments as needed.
- Aided in the transition to a new billing system enhancing operational efficiency.
Customer Service Representative
City Of Avenal
12.2005 - Current
- Address customer billing inquiries and effectively resolve their concerns.
- Strong computer skills, including proficiency in MS Office and CRM systems.
- Coordinated and processed work orders for both the Public Works Department and Midvalley Disposal.
- Aid in the comprehensive translation of documents, facilitating effective communication and understanding among diverse audiences.
- Maintain a secure cash drawer, regularly balancing funds, reporting discrepancies to management, and processing billing payments.
Education
High School Diploma -
Avenal High School
Avenal, CA06.1997
Skills
- Office Management
- Organizational Skills
- Problem-solving abilities
- Active Listening
- Software Navigation
- Data Entry
Languages
English
Spanish
Timeline
Office Manager
City of Avenal
01.2015 - Current
Utility Billing Clerk
City of Avenal
03.2006 - Current
Customer Service Representative
City Of Avenal
12.2005 - Current
High School Diploma -
Avenal High School
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