Yolanda Caldwell
Bronx,NY
Summary
Accomplished professional with a proven track record at Metro Health Community Health Center, enhancing patient experience through patient-centered care initiatives. Skilled in workflow and patient management, with exceptional communication abilities.
Experienced with managing patient appointments and administrative functions in medical setting. Utilizes effective communication and organizational skills to improve workflow and patient experience. Track record of maintaining accurate records and providing excellent customer service.
Overview
8
8
years of professional experience
Work History
Patient Experience
Metro Health Community Health Center
09.2023 - Current
- Enhanced patient experience with development and implementation of patient-centered care initiatives.
- Enhanced patient experience by delivering exceptional customer service and addressing concerns.
- Enhanced patient experience by efficiently managing medical records and coordinating appointments with healthcare providers.
- Enhanced patient experience by providing clear explanations of procedures and addressing concerns with compassion and understanding.
- Streamlined appointment scheduling for enhanced patient experience and reduced wait times.
- Collaborated with multidisciplinary healthcare teams to provide a seamless patient experience and comprehensive care.
HCC Health Care Coordinator
HCC Health Crare CoordinatoUnique People Services
12.2017 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Work with consumer with disabilities over 20 year
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Provocational Day Program
Unique People Services
10.2017 - 12.2017
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assist consumer with everyday learning skills,
- Help consumers in everyday living skills, helping the consumers hoe to function in the environment .
( Administrative Assistant-Temporary
Unique People Services
10.2017 - 12.2017
- Coordinated scheduling and logistics for meetings, ensuring efficient use of resources.
- Managed correspondence and communications, maintaining professional standards in all interactions.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Assisted in preparing reports and presentations, contributing to team objectives and strategic initiatives.
- Entry data in the computer, Organizing file cabinets, faxing, answering phones, taking message, Scanning documents to residents, organizing calendars
Education
Associate of Science - Business
Metropolitan College of New York
Varick Street 06-2005
Skills
- Patient experience enhancement
- Patient care planning
- Workflow and patient management
Timeline
Patient Experience
Metro Health Community Health Center
09.2023 - Current
HCC Health Care Coordinator
HCC Health Crare CoordinatoUnique People Services
12.2017 - 06.2023
Provocational Day Program
Unique People Services
10.2017 - 12.2017
( Administrative Assistant-Temporary
Unique People Services
10.2017 - 12.2017
Associate of Science - Business
Metropolitan College of New York