Yolanda Callaway

Very knowledgeable in all customer service

• Identified areas of improvement in customer service processes.
• Qualified in retention, billing, and origination.
• 13 yrs experience in Banking
• Provided exceptional customer service to ensure customer satisfaction.
• Developed positive relationships with customers through friendly interactions.
• Resolved customer complaints promptly and efficiently.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Provided exceptional customer service to ensure customer satisfaction.
• Maintained a high level of professionalism when dealing with difficult customers.
• Resolved customer complaints promptly and efficiently.
• Developed strong relationships with customers by providing personalized assistance and support.