Yolanda Camejo
The Bronx,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Eva HomeCare
Bronx, USA
04.2025 - Current
- Assisting with personal care: bathing, grooming, dressing, food preparation
- Following a prescribed healthcare plan, which include assisting with exercise and administering medication.
- Ensuring the client’s home is organized according to their needs and that safety measures are in place.
- Transporting or escorting the client to medical and other appointments
Patient Customer Service (Quest Diagnostics)
Optum Services
New York, USA
05.2022 - 01.2024
- Receive inbound calls, politely assisting patients and clients while always maintaining compliance and HIPAA regulations.
- Handle sensitive client and patient interactions through navigation of both Quest Billing System and the web.
- Educate all clients on all aspects of billing insurance protocols.
- Ensure superior customer service by addressing concerns and demonstrating empathy.
Case Monitor
United Health Group
New York, USA
05.2020 - 04.2022
- Place and field calls from employees and advise on testing, isolation, and quarantine related to COVID-19
- Communicate with contacts in a professional and empathetic manner
- Collect and record information on symptoms into the CRM
- Provide contacts with approved information about quarantine or isolation procedures, and if appropriate, refer them to testing according to protocol and/or to COVID-19 resource.
Education
Bachelor of Science - Business Administration
Mercy College
H.S Diploma -
Bronx School of Law and Finance
Skills
- Assisting with personal care
- Medication administration
- Hygiene management
- Billing navigation
- Stress management
- Patient mobility assistance
- Transportation coordination
- time management
- Conflict resolution
Certification
- Personal Care Aide (PCA), 02/01/25
- Contact Tracer, 06/01/20
- HIPAA, 06/01/20
Qualifications Summary
- Over 5+ years of experience in customer service, bilingual in English and Spanish
- Proven ability to work in a team oriented environment, motivated to maintain customer service satisfaction and contribute to company’s success
- Offer skills with medical systems paired with outstanding active listening and multi-tasking abilities
Timeline
Personal Care Assistant
Eva HomeCare
04.2025 - Current
Patient Customer Service (Quest Diagnostics)
Optum Services
05.2022 - 01.2024
Case Monitor
United Health Group
05.2020 - 04.2022
Bachelor of Science - Business Administration
Mercy College
H.S Diploma -
Bronx School of Law and Finance